Program Manager - Licensed

Phoenix House Florida•Citra, FL

2d•Onsite

About The Position

Phoenix House Florida is hiring a full-time Program Manager (Supervising Counselor) to lead clinical operations at its Citra Residential Center in Citra, Florida. The position oversees assigned counselors and daily clinical program operations while supporting quality client care and a safe, therapeutic residential environment. The Program Manager also maintains a caseload and/or provides assessments and individual, group, or family counseling. The role includes maintaining clinical program components, assisting with oversight of Behavioral Health Technicians, ensuring documentation and client records meet applicable standards, and coordinating services with families, community partners, agencies, and resources. The Program Manager supports hiring, staff orientation, training, supervision, performance evaluations, and budget and program requirements. This position requires business-related travel and may involve nights, weekends, and holidays to meet operational needs at a 24/7 inpatient facility.

Requirements

Master's degree in a related field from an accredited college or university.
At least three years of professional experience in substance use counseling and/or mental health counseling.
Must meet the standards of a Qualified Professional under Chapter 397, Florida Statutes.
Must maintain a valid Florida Driver's License with no more than four points at any time.
Demonstrated empathy and compassion, objectivity, and sound clinical decision-making with clients.
Computer proficiency, including Microsoft Word, Excel, Outlook, and Windows; ability to operate general office equipment.
Excellent verbal, written, and interpersonal communication skills.
Strong customer service, time-management, decision-making, and organizational skills.
Ability to work cooperatively with colleagues and supervisors, support teamwork, and maintain positive working relationships with coworkers and the public.
Ability to work with diverse populations, remain calm under stress, and exercise sound judgment within the scope of authority.
Ability to establish appropriate professional boundaries with current and former patients and maintain confidentiality under applicable laws and regulations.
Skills in working with substance use populations, staff management, and clinical supervision.
Competence working with local, state, and federal agencies and understanding contract requirements and performance expectations.
Ability to express ideas orally and in writing, demonstrate patience and consideration, and make thoughtful decisions.
Must dress professionally in accordance with the Phoenix House Florida Dress Code.
Business-related travel is required.
Ability to meet the stated physical demands, including regularly sitting, using arms and hands, communicating, and hearing, and occasionally standing, walking, stooping, kneeling, crouching, and lifting or moving up to 10 pounds.

Responsibilities

Oversee and manage assigned counselors at the Citra Residential Center.
Assist with recruiting, interviewing, and recommending candidates for hire.
Assist with staff orientation and ongoing training on clinical policies and procedures.
Serve as a role model through appropriate conduct and participation in agency events, and project a positive public image.
Review and develop treatment plans, ensuring they are specific, measurable, attainable, realistic, timely, and reflective of client progress and involvement.
Ensure client charts comply with CARF and applicable state agency standards through regular reviews in the Welligent Electronic Medical Record.
Complete and submit reports and documentation required by funding sources and applicable standards, including 65D30 requirements.
Assist administrative staff in ensuring billing accurately reflects services provided.
Become proficient in the Welligent electronic health record system within 30 days of employment.
Manage a caseload and/or provide assessments and individual, group, or family counseling in accordance with department productivity standards.
Oversee subsistence and compliance, escalating noncompliance to the appropriate supervisor.
Track facility movement from reentry to primary in real time, as applicable.
Maintain and develop employer relationships to support employability of patients entering the reentry phase, as applicable.
Develop and collaborate with community partners to address patients' social determinant needs.
Maintain working relationships with agencies, resources, and families to coordinate patient care, share treatment-resource information, and make referrals.
Meet required performance indicators, including supervisee and staff KPIs, quarterly performance evaluations, documentation accuracy, staff supervision and training, client satisfaction, turnover, overtime, and budget expectations.
Monitor Relias Training for direct reports and ensure required training is completed by its due date.
Maintain client confidentiality and professional boundaries, follow agency policies and procedures, and perform other duties as assigned.