Program Manager

Veterans • Worcester, MA

4d • Onsite

About The Position

Veterans Inc. is seeking passionate and innovative individuals to join their team in Worcester and Shrewsbury. At their CSS and RRS locations, they provide client-centered care and recovery-oriented treatment within a therapeutic environment for individuals in substance abuse recovery. The Program Manager will be responsible for general oversight, administrative supervision of program staff, day-to-day operations, development, implementation, and continuous improvement and evaluation of the program.

Requirements

• Minimum of a Bachelors Degree in related field (Social Work, Counseling, Psychology), Master's Degree preferred.
• Minimum of two years clinical, behavioral/mental health or substance abuse counseling required.
• Minimum of three years of management and/or program development required.
• Must be able to pass a CORI and background investigation.
• Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered.

Responsibilities

• Provides administrative supervision and management of designated staff including scheduling and approving time sheets, annual reviews, and working with HR regarding employee relations, training and development and disciplinary measures.
• Develops a strategic plan to implement a comprehensive mental health and substance use treatment program.
• Develops the policies and procedures that will support the program and reflect the agency's philosophy and objectives.
• Works with the Business Department to ensure all program standards are met to maintain licensure by the Massachusetts Department of Public Health, compliance with BSAS Standards of Care, and CARF Behavioral Health accreditation.
• Collaborate with HR and the Business Department to manage financial performance of the program by monitoring and resolving budgeting issues.
• Works with Executive management to market and promote the program within the community by developing business relationships, referral networks and outreach linkages.
• Develops referral process for internal and external services for acute, rehabilitation, support care, medical maintenance, and continuing care for mental health and substance use disorders.
• Identify mental health and substance use assessment tools and how they should be administered.
• Develops a formalized process for implementing, tracking, and analyzing the screening, brief interventions, and referrals to treatment.
• Develops and launches a patient engagement initiative, including outreach to de-stigmatize the utilization of counseling services, and works to enhance the "Culture of Care" and understands how to treat clients with dignity and respect, and de-escalate upset clients.
• Responsible for maintaining minimum staffing 24/7 in order to assure client safety and adherence to state licensing requirements, including all critical staff on all shifts.
• Maintain a strict policy and practice of non-abandonment of client care, and acts as the final line of coverage in the event of unavailability of replacement staff.

Benefits

• BCBS Medical, Dental, and Vision Insurance
• Employer Paid Short and Long-Term Disability and Life Insurance
• $2500 Medical Opt-Out program if you have medical coverage through another source
• Retirement Plan (403B) with a $2000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager