PROGRAM MANAGER

Apis Services Inc•Philadelphia, PA

4d•Onsite

About The Position

The Program Manager provides leadership, supervision, and operational oversight for the Street Outreach Program in partnership with the Program Director. This position is responsible for creating and maintaining a safe, supportive, and empowering environment for both staff and program participants while ensuring high-quality, person-centered services. The Program Manager oversees daily program operations, supervises Street Outreach Case Managers, coordinates services between the Community Connections Office and Street Outreach Teams, and supports collaboration with community partners and Code Blue providers. This role also includes direct client engagement and participation in outreach efforts as needed. The Program Manager reports directly to the Program Director and serves as a role model for staff by demonstrating professionalism, strong leadership, and a commitment to RHD values.

Requirements

Bachelor's Degree in Social Work, Psychology, Gerontology, Anthropology, Political Science, History, Criminal Justice, Theology, Counseling, Nursing, Technology, or Education
Minimum of 2 years of supervisory experience
Minimum of 5 years of experience working with adults with Intellectual and Developmental Disabilities (IDD), Behavioral Health diagnoses, or Substance Use Recovery programs
Demonstrated knowledge of applicable regulations, RHD values, and program policies and procedures.
Strong leadership, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with computer applications, including email, electronic documentation systems, internet-based programs, and timekeeping systems.
Valid driver's license with a clean driving record for the past three years.
Ability to successfully complete all required employment screenings, including FBI clearance, if applicable.

Nice To Haves

Expertise or specialization in Competitive Integrated Employment
Expertise or specialization in Self-Employment/Artisan or Maker Enterprises
Expertise or specialization in Urban Agriculture Entrepreneurship

Responsibilities

Provide leadership, guidance, coaching, and supervision to program staff.
Train, mentor, and support employee development while addressing performance improvement needs when identified.
Manage staff scheduling, including coverage for call-outs, no-shows, and time-off requests.
Assist with recruiting, interviewing, and onboarding new team members.
Facilitate team communication and foster a collaborative work environment.
Participate in treatment planning, case review, and interdisciplinary team meetings.
Ensure delivery of services in accordance with Your Way Home guidelines and program requirements.
Provide day-to-day operational support to Street Outreach staff.
Respond appropriately to crisis situations and ensure completion of required incident reports and documentation.
Support staff in resolving complex client situations and barriers to housing stability.
Maintain relationships with community providers and external partners.
Coordinate communication and service delivery between Community Connections and Street Outreach teams.
Develop and maintain relationships with Code Blue providers and other community stakeholders.
Support system navigation efforts and resource coordination for individuals experiencing homelessness.
Participate in direct outreach activities and client engagement as needed.
Manage, monitor, and reconcile program and consumer-related expenditures.
Oversee maintenance, safety, and upkeep of program facilities and vehicles.
Ensure accurate, complete, and timely documentation by program staff.
Monitor program compliance with agency standards, regulations, and policies.
Participate in quality assurance and continuous improvement activities.
Complete additional duties as assigned.