Program Manager - inRESPONSE

BUCKELEW PROGRAMS•Santa Rosa, CA

8d•$80,000 - $83,000•Onsite

About The Position

Join Buckelew Programs and play a key role in supporting individuals facing mental health and substance use challenges across the North Bay. We’re hiring a Program Manager to lead our inRESPONSE team, which operates a dispatch center, responds to calls for service with a mental health-first approach, as well as providing follow up, wrap-around support to individuals and families who have experienced a mental health or behavioral health crisis. The Program Manager will oversee daily operations, staff leadership, strategic planning, budgeting, and cross-agency collaboration. This role serves as a key liaison with police, fire, behavioral health providers, local government, and community partners, while also representing the program publicly and supporting overall program management in the absence of the Program Director.

Requirements

Master’s degree or Bachelor’s degree in Social Sciences, Psychiatric Technician’s license, Registered Nurse or equivalent experience.
Five or more years of experience in a behavioral health organization.
Five plus years of supervisory experience required.
Strong understanding of family and group dynamics.
Must have strong organizational and crisis management skills, strong knowledge of documentation requirements, treatment planning, and assessment.
Must be fluent in English.
Ability to work in an independent, organized, calm and reassuring manner using good boundaries and good judgment; to be reliable, dependable and flexible; and to accept supervision, suggestions and feedback.
Ability to work within all the rules, regulations, and policies that govern agency compliance.
Must have excellent oral and written skills, be organized, responsible, professional, able to work on many projects simultaneously, to be flexible, empathic and able to relate to clients, other professionals, and the general community.
Intermediate to advanced skills in MS Office (including Excel, Word, Outlook).
Must be a positive team player.
Must have and maintain a valid California driver’s license with an insurable driving record and insured personal car to use on the job.

Nice To Haves

Licensed or license eligible preferred.
Two or more years of experience with electronic health records (EHR) preferred.
One or more years of experience in first responder-related field, preferred.
Bilingual English/Spanish preferred.

Responsibilities

Oversee all aspects of operations of assigned program(s) to include planning, growth, staffing and program development.
Work with Program Director and the Finance team to prepare budgets within assigned program(s), monitor revenue and expenses to operate within budgets assuring that financial procedures and controls are adhered to by program staff.
Support members of the team with both administrative and clinical record keeping tasks.
Ensure all agency safety protocols are maintained in order to provide a safe, open and welcoming work environment.
Manage weekly staff schedule to meet daily operational needs of the mental health support team.
Hire, orient, supervise, train, provide consultation to, and evaluate staff, interns, and volunteers in accordance with agency policy and procedures.
Assist in planning, coordinating, and implementing of staff schedules.
Share on-call responsibilities as needed.
Oversee response to records requests and subpoenas in collaboration with Quality and Compliance staff in Program Directors absence.
Facilitate regularly scheduled weekly individual, team, and all-staff meetings.
Ensure all services meet the highest standards of care while adhering to documentation requirements maximizing the use of evidence based and best practice treatment models and/or industry standards.
Ensure that services are designed and delivered in a manner that facilitates progress toward identifiable client goals while maintaining a reasonable degree of client satisfaction.
Ensure that all legal, regulatory, and contractual requirements applicable to the program are adhered to and/or delivered, including compliance with program certifications, e.g., CARF, Community Care Licensing (CCL), American Association of Suicidology.
Oversee quality assurance activities in collaboration with the Quality and Compliance Department such as chart reviews, note writing and incident reporting.
Evaluate progress towards meeting program objectives and prepare regular data and outcome reports.
Review, audit, and provide feedback on individual staff’s charts and documentation compliance at least quarterly.
Oversee, assist, monitor and provide direction to staff in the planning, development, reviewing, and implementation of client care, client services and record keeping.
May utilize psycho-social rehabilitation practices to provide general counseling and guidance with clients in a manner that facilitates individual growth.
Provide crisis intervention and crisis management services as needed.
Ensure services are delivered with cultural sensitivity and in the preferred language of client/family receiving support services.
Develop strategic partnerships with state and local organizations, and develop communications strategies supporting advocacy efforts.
Perform community outreach and engage in public speaking to increase public awareness of the impact of mental illness on clients and families, and the importance of family and community involvement in the treatment of the clients we serve.
Collaborate with partners to help organize and participate in community events to promote In Response and Buckelew Programs’ services, provide resources, and decrease stigma.
Work with the Development team in the ongoing development of funding proposals to continue and expand the mobile support team and our Family Service Coordination program.
Explore and maintain community resources in order to provide peer and families and consumers with appropriate and up-to-date resources and support.
Represent client and family interests in various community committees and task forces.
Establish and maintain collaborative relationships with peer and family support groups and other community providers.