Program Manager

Partner Forces•Arlington, VA

4d•Onsite

About The Position

As a consultant at Partner Forces, you will serve as a trusted advisor to our clients’ day in and day out. You will have the opportunity to collaborate with your colleagues, our partners, and our clients to ideate, initiate and complete tasks, projects, and initiatives. You will work on mission-oriented projects, where you will bring forward actionable insights, solve complex problems, and thrive on delivering meaningful solutions. Partner Forces is grounded in our core values of integrity, excellence, positivity, candor, determination, and teamwork. Our culture is a reflection of this, ensuring that we: Apply solution-oriented thinking to challenges and opportunities. Thrive by remaining agile and embracing change. Work to create an environment where everyone feels welcome and valued as teammates and contributors.Bring out the best in others by applying sound judgment and exuding principled genuineness. Embrace a continuous learning and growth mindset. Encourage an open dialogue even when it is hard. Continuously promoting teamwork and collaboration to achieve the best outcomes for our clients and teams As an employee at Partner Forces, you’ll join a team of consultants who share a passion for prioritizing collaboration, crafting solutions to mitigate risk, protecting critical infrastructure and helping our national security and industry partner tackle their most pressing challenges. At Partner Forces, we take our employees’ well-being and growth as seriously as we do our mission. You will be challenged every day, but we know that business and individual growth go hand-in-hand, so we offer a wide array of benefits that support the well-being and personal and professional development of our employees. What we are looking for: Partner Forces is seeking a highly organized, operationally strong, and people-focused Program Manager (PM) to lead a high-visibility executive business operations support program supporting senior leadership offices within a dynamic federal environment in Washington, DC. This role will oversee a team providing executive/front office support across multiple leadership offices and operational functions. The PM will serve as the operational lead responsible for staffing continuity, quality control, client relationship management, workforce oversight, and seamless execution of day-to-day support operations in a fast-paced headquarters environment. This is not a traditional back-office PM role. The ideal candidate is calm under pressure, highly responsive, operationally disciplined, and experienced navigating executive-level environments with competing priorities, shifting demands, and high-visibility stakeholders. This position requires strong leadership presence, exceptional communication skills, and the ability to proactively solve problems while maintaining professionalism and continuity of operations.

Requirements

7+ years of experience supporting federal government operations, executive support environments, or high-visibility administrative programs
3+ years of experience managing teams, programs, or operations within a federal contracting environment
Demonstrated experience supporting executive/front office operations in fast-paced or high-pressure environments
Strong experience managing staffing, operational continuity, and client relationships
Excellent communication, interpersonal, and conflict resolution skills
Ability to manage multiple competing priorities while maintaining composure and operational discipline
Experience coordinating onboarding, badging, security processing, or workforce logistics within a federal environment
Strong organizational skills and attention to detail
Ability to work onsite full-time in Washington, DC
Ability to obtain and maintain a Public Trust clearance

Nice To Haves

Prior experience supporting headquarters/front office environments
Experience managing executive support, administrative operations, or workforce coordination programs
Familiarity with federal travel systems, records management processes, and executive correspondence workflows
Experience leading transition efforts on federal contracts
Prior experience supporting SES or politically sensitive/front office environments
Existing federal clearance or prior badging experience strongly preferred

Responsibilities

Lead day-to-day program operations supporting executive/front office environments
Supervise, coordinate, and support contractor personnel providing executive operations, scheduling, logistics, travel, onboarding, records, and administrative support services
Serve as the primary interface between Partner Forces and Government leadership stakeholders
Ensure uninterrupted coverage and continuity of operations across all supported offices
Manage staffing, surge support, coverage planning, onboarding, offboarding, and employee performance concerns
Develop and implement operational processes, quality control measures, staffing plans, and risk mitigation strategies
Monitor program performance metrics, service levels, deliverables, and operational timelines
Lead transition-in and transition-out planning and execution, including onboarding coordination, badging/PIV tracking, shadowing, and knowledge transfer activities
Prepare and deliver weekly and monthly program reporting, staffing updates, operational summaries, and risk assessments
Support resolution of escalated client concerns, operational conflicts, and high-pressure situations with professionalism and urgency
Maintain strong awareness of evolving priorities, organizational changes, executive expectations, and operational risks
Foster a positive, professional, and team-oriented culture across onsite staff
Coordinate closely with internal recruiting and People Operations teams to proactively pipeline and backfill positions as needed