Program Manager, eBay

Collaborative Solutions•Santa Ana, CA

3d•Hybrid

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We're looking for a Program Manager to be an early and impactful member of PSA’s growing Partnerships team. This role will focus on supporting and scaling PSA’s strategic partnership with eBay, helping collectors seamlessly authenticate and grade their items across platforms. The Program Manager will play a key role in driving cross-functional initiatives that enhance the PSA-eBay authentication and grading experience. They will coordinate efforts across product, operations, marketing, finance, and analytics to ensure projects stay on track, performance is monitored, and opportunities become realities. This role is ideal for someone who is organized, collaborative, and passionate about creating great customer experiences through partnerships. You’ll report to the Director of Strategic Partner Services and work from our Santa Ana, CA office . Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

Requirements

5+ years of experience in partnerships and/or program management, ideally in a consumer technology business
A strong cross-functional operator who can manage external relationships and internal teams simultaneously
Highly organized with the ability to prioritize ruthlessly and deliver results in a fast-paced, ambiguous environment
An excellent communicator — equally comfortable in a partner QBR and an executive update
Data-driven, detail-oriented, and focused on continuous improvement
A self-starter and creative problem solver who thrives with ownership
Someone who’s comfortable shifting between strategic thinking and hands-on execution as the situation demands
A quick learner who’s comfortable adopting new tools and systems - whether that's a CRM, ticketing platform, project management tool, or partner-facing tech
Someone who is able to independently pull, structure, and analyze data to surface insights and support decision-making
Willing to travel up to 10% of the time and as needed at critical project milestones
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
Hand Use: Regular hand use for various tasks.
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
Lifting and Carrying: Ability to lift, carry, and move materials up to 25 pounds.
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
Sitting or Standing: Ability to sit or stand for extended periods of time.
Candidates must be authorized to work in the United States.

Responsibilities

Serve as a primary point of contact for eBay’s AG team, leading on all partner communication and owning the health, satisfaction, and growth of each relationship
Lead day-to-day management including cross-functional issue resolution with internal teams including Customer Care, Operations, Accounting, Project Management, and Tech
Drive program management for global partner implementations
Manage project timelines, deliverables, and stakeholder updates across internal and external teams
Anticipate risks, communicate tradeoffs, and keep stakeholders aligned
Monitor key metrics, synthesize partner feedback, and implement data-driven improvements
Identify process gaps, streamline communication, and help establish scalable systems for program tracking and reporting.
Communicate program goals, progress, and learnings to executive stakeholders, ensuring transparency and shared ownership across teams.