Program Manager - eBay Memory

eBay•Toronto, ON

3d•CA$102,800 - CA$137,200•Hybrid

About The Position

At eBay, we believe great products don’t just happen—they’re built with passion, collaboration, and a drive to make things better. The eBay Memory Initiative focuses on building personalized experiences that showcase eBay as the platform of choice for enthusiasts, making every user's experience uniquely their own by enabling them to pursue and grow their passions. By bringing to bear customer insights, behavioral signals, and platform capabilities, we aim to build experiences that feel uniquely tailored to every buyer and seller. This program aims to deliver personalized, relevant, and inspiring experiences to attract and retain customers. If you’re excited about shaping the way great products come to life and improve experiences for millions of customers, we’d love for you to join us! In the role of Program Manager at eBay, you’ll play a key role in cross-functional central initiatives to achieve business goals. You’ll collaborate with product, engineering, design, and business stakeholders to deliver complex projects that move the company forward. You’ll bring rigor and growing product and technical command to help teams stay aligned, make smart tradeoffs, and deliver impactful results. This role is ideal for someone who has independently led sophisticated programs and is ready to expand their strategic influence and operational rigor. As a Program Manager in this space, your work directly impacts how this initiative is designed to provide a uniquely tailored and inspiring user journey that builds lasting customer loyalty. You will work closely with engineers, product managers, and cross-functional partners to plan features that support the launch of product roadmap! This role goes beyond operational excellence; you’ll be at the center of being a strategic thought partner driving alignment, identifying risks early, and delivering real impact. Located in our Toronto office, this position is hybrid!

Requirements

5+ years of Program management experience, including ownership of complex, multi-team initiatives with close collaboration with the Product management team.
This role will partner closely with engineering teams; the role's primary focus is on driving product outcomes, roadmap execution, cross-functional alignment and business impact.
Strong understanding of product delivery, technical dependencies, and risk management.
Trusted cross-functional partner who can influence without authority by keeping teams aligned, informed, and unblocked.
Strong communicator and facilitator; comfortable navigating ambiguity and influencing decisions.
Experience using data to monitor program health, measure outcomes, and inform prioritization decisions.
Influence planning frameworks and operational excellence across multiple teams
Proficiency with program tracking and planning tools like JIRA, Airtable, or Confluence.

Nice To Haves

Domain experience delivering consumer-facing products in eCommerce, marketplaces, search, knowledge graphs, LLMs or related domains pertaining to selling and buying is highly desirable.

Responsibilities

Ensure program components align with the company’s strategic goals and objectives.
Drive programs that will improve personalization, engagement, and overall enthusiast experiences across eBay’s marketplace
Build multi-quarter plans in collaboration with product and engineering leads, guiding estimation and tradeoffs.
Enable product readiness by driving alignment on goals, timelines, key decisions handoffs and updates; proactively flag risks or misalignments before they escalate.
Track and manage project milestones, risks, budget, and dependencies using clear reliable tooling.
Introduce scalable practices, such as risk logs, intake processes, or RASCI documentation that improve delivery hygiene and reduce team friction.
Lead prioritization discussions with cross-functional partners, supporting data-driven and customer-centered decisions.
Facilitate clear communication confidently across engineering, product, marketing, finance and executive audiences.
Identify and implement tools, workflows, or process improvements that increase delivery speed and transparency.
Collaborating with planning partners to build planning frameworks that would improve operational performance throughout the organization.