Adolfo - Program Manager

Volunteers of America Northern California & Northern Nevada•Mather, CA

2d•$75,000 - $92,000•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN) is a ministry of service with nearly 500 employees dedicated to helping those in need rebuild their lives. As one of the largest providers of social services in the region, VOA-NCNN operates over 40 programs including housing, employment services, substance abuse, and recovery services for diverse populations. The mission is to change individual lives, instill hope, increase self-worth, and facilitate independence through quality housing, employment, and supportive services. VOA-NCNN is a Certified Great Place to Work and is recruiting for a full-time Program Manager for the Adolfo Housing Program at the Mather Community Campus Programs. This campus includes several housing and employment programs for youth, families, single adults, and those seeking employment. Full-time employees (30+ hours/week) are eligible for benefits including paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance.

Requirements

Bachelor’s degree in social work, psychology, public administration, nonprofit management, human services, or a closely related field is required.
A minimum of four years of experience is required in the human services field dealing with issues and challenges unique to homelessness, substance abuse, young adults, foster youth/probation or former foster youth, minorities, mental health, issues dealing with elderly, and people with disabilities.
An additional four years of experience may substitute for degree requirement.
Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning.
Valid California driver's license and ability to meet the organization’s insurance carrier guidelines are required.
Must pass all required background clearances in accordance with agency, County, State, and federal standards.
CPR/First Aid certification is required within 90 days of employment.
Completion and maintenance of all required training and health clearances.
Leadership skills
Excellent oral and written communication skills
Ability to assist and motivate other people
Organizational skills
Analytical and decision-making ability
Statistical and mathematical skills
Computer skills

Nice To Haves

Three years of prior management experience or relatable leadership experience is preferred.
Specific knowledge and experience with Twelve Step philosophy, addiction and recovery, and dysfunctional family dynamics is preferred.

Responsibilities

Responsible for the development and management of all financial and contractual aspects of the program’s services, including assisting with budget development and monitoring, ensuring services are within budget, serving as liaison to county contract personnel, providing documentation for contractual agreements, participating in community relations, assisting with grant acquisition and renewal, completing reports for funding sources, referring new funding sources, and developing operations manuals.
Responsible for the management of all areas of daily operations and activities of the program services in compliance with company policies, including property maintenance, security, and safety; coordinating client placement referrals; responding to complaints; maintaining accountability and inventory of program equipment and supplies; responding to client grievances; and supervising referrals for medical, psychological, and psychiatric evaluations.
Provide 24-hour on-call emergency assistance to clients and staff as necessary.
Responsible for distribution and monitoring of staff’s workloads to achieve established objectives, including responding to personnel complaints, identifying necessary resources, developing staffing schedules, maintaining client contact to ensure employee performance aligns with client needs, directing available resources, and assisting with daily workloads.
Responsible for training, development, and motivation of staff, including interviewing and hiring, establishing and evaluating staff goals, assisting with orientation and training, identifying ongoing training needs, conducting performance appraisals, and providing progressive disciplinary action.
Maintain an above average working knowledge of fire, safety, and health standards to assure a safe work environment.
Responsible for self-development, including continually learning and enhancing skills, attending mandatory training, and attending Program Manager meetings.
Responsible for the dissemination of information to staff and senior management on new developments and the status of activities, including informing senior management of potential workflow problems, communicating new and established procedures and policies to staff, serving as part of the organization management team, and maintaining professional working relationships with other managers and directors.