Program Manager - Automotive Manufacturing

Flex•Coopersville, MI

3d•Onsite

About The Position

Flex is seeking a Program Manager to join their team in Coopersville, MI. This role reports to the Manager of Program Management. The Program Manager will lead a team of cross-functional experts in delivering customer-focused products and services. This position is responsible for the development and implementation of project, pricing, and program strategies to deliver value to the business and its customers.

Requirements

Typically requires a Bachelor's degree in business administration or related field or equivalent experience.
Typically requires a minimum of 3 years’ manufacturing industry experience in program administration/management or related area.
Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
Accountability for the program wellness.
Excellent communication (verbal and written), interpersonal and organizational skills are required.

Nice To Haves

Automotive manufacturing experience ideal.
Experience from other highly regulated manufacturers is also desirable.

Responsibilities

Organize, plan, and direct program schedules and budgets.
Track relevant metrics and drive action items based on results.
Provide assistance, knowledge, and expertise with contract negotiations as required.
Oversee all interdepartmental activities ensuring completion of all adherences related to product development timelines, delivery, quality, and required business metrics.
Review program proposals or plans to determine timeframe, funding requirements, procedures for accomplishing the program, staffing requirements, and allotment of available resources to various phases of the program.
Establish work plans and staffing for each phase of the program and arrange for recruitment or assignment of personnel.
Manage the coordination of product life cycle activities with P&L and customer satisfaction, also controlling different accounts of various complexities.
Serve as the key channel of communication for customers and act as an escalation point in the event of customer issues.
Oversee customer satisfaction reviews and corrective actions.
Maintain current and develop additional business with customers.
Monitor and track that project and program deliverables are met.
Be accountable for maintaining excellent customer relations with both new and existing customers.
Support production sites for projects, costs, and other customer-related matters through business and expertise.