Program Manager (Must live in Ohio)

Main Sail•Columbus, OH

2d•Hybrid

About The Position

The Program Manager oversees, leads, and administers the setup and implementation of the Ohio Department of Children and Youth’s Salesforce Program. The PM is ultimately responsible to the agency and drives the Salesforce org setup, implementation of Salesforce projects and application rewrites, governance, and operations. The role ensures project risks are addressed, work is completed on time, and final deliverables meet business, technical, and quality requirements. The PM provides strategic planning and leadership by defining the Salesforce program vision, strategy, and roadmap; aligning initiatives with business goals and stakeholder priorities; and leading cross-functional teams. The PM oversees Salesforce project lifecycles, schedules, budgets, deliverables, and resources, and establishes governance, risk management, and compliance practices. The role serves as a liaison between business stakeholders and technical teams, facilitates requirements and prioritization, and communicates status, milestones, and issues to leadership. The PM drives process improvement and CRM adoption, collaborates with developers, administrators, and architects on non-coding technical oversight, and oversees integrations with enterprise systems. The role also leads change management, training, and user enablement, and tracks KPIs and success metrics through dashboards and reports. As a contractor working with DCY, the PM provides oversight, direction, and guidance to project teams across multiple vendors, internal teams, leadership, and program-area SMEs. The PM assists with Salesforce org setup, manages program planning and coordination, creates governance processes and a program roadmap, leads meetings, facilitates vendor management, and manages risks and issues. The role includes general project management support, such as maintaining work breakdown structures and schedules, supporting requirements definition, coordinating with technology SMEs and project managers, conducting status meetings and risk assessments, tracking action items, reporting to Division Leadership, and implementing risk mitigation strategies.

Requirements

Four-year college degree or equivalent technical study.
At least 7 years of project management experience in Information Technology projects, including successful delivery of multiple concurrent projects.
At least 5 years of business process analysis experience.
At least 3 years of workflow automation experience.
At least 3 years of Salesforce experience.
Experience leading implementation of workflow automation solutions, including gathering and creating efficient business workflow processes.
Knowledge of project management processes, systems development methods, technology management best practices, organizational change management concepts, and business process improvement methods.
In-depth knowledge of project planning techniques and automated project planning tools.
Experience managing multiple priorities and responsibilities.
Excellent documentation skills, including creating detailed project documents and audience-appropriate presentations.
Strong planning, organizational, and time-management skills.
Strong verbal, written, interpersonal, client-facing, and internal communication skills.
Proven ability to manage complex infrastructure and website development projects from conception through completion with cross-functional teams.
Experience performing business analysis and/or project management for software development projects.
Experience in vendor management.
Strong decision-making and critical-thinking skills.
Competency in Microsoft Visio, Word, Excel, PowerPoint, and Outlook.
Must live in Ohio.

Nice To Haves

Large-scale Salesforce implementation experience.
PMP credentials.
Experience leading digital workflow automation projects.

Responsibilities

Define and drive the Salesforce program vision, strategy, and roadmap, aligned with business goals and stakeholder priorities.
Lead cross-functional teams in Salesforce program planning and execution.
Manage the end-to-end lifecycle of Salesforce projects and initiatives.
Oversee project timelines, budgets, deliverables, and resource allocation.
Create and drive governance, risk management, and compliance processes for Salesforce implementations.
Act as a liaison between business stakeholders and technical teams; facilitate requirements gathering, prioritization, and expectation setting.
Communicate project status, milestones, and issues to senior leadership and Division Leadership.
Analyze and improve business processes through Salesforce automation and tools.
Promote CRM adoption, data quality, user engagement, and continuous improvement based on feedback, metrics, and analytics.
Collaborate with Salesforce developers, administrators, and architects on technical solutions, and ensure platform scalability, performance, and maintainability.
Oversee integrations with other enterprise systems.
Lead change management and coordinate training, user onboarding, and enablement resources.
Track KPIs and success metrics, and deliver dashboards and reports.
Assist with Salesforce org setup and manage program plans, activities, orchestration, coordination, and delegation.
Lead meetings, oversee multiple projects, manage the Salesforce Program plan, develop a program roadmap, facilitate vendor management, and manage risks and issues.
Work with line-of-business SMEs and stakeholders to optimize IT value and accomplish program goals.
Develop and maintain work breakdown structures and assist teams with project schedules and requirements definition.
Work with technology SMEs and project managers to drive projects to on-time, on-budget delivery that meets quality standards.
Identify project risks and issues, develop mitigation strategies, conduct risk assessments, track action items, and implement mitigation measures.
Create detailed project documents, including project charters, implementation plans, test plans, deployment plans, and reports; present information to appropriate audiences.