Program Manager

Rock Spot Climbing • Peace Dale, RI

22d • Onsite

About The Position

The Program Manager at Rock Spot Climbing is responsible for daily programming, including single-visit groups, multi-visit groups, recurring gym-related programs and event coordination. The Program Manager acts as the face of the company by being the primary contact for event organizers and parents, ensuring that the customers receive great customer service throughout the process. They will work closely with the local management team and report directly to the Gym Manager. Our team members are dynamic individuals who are on board with our Mission and Core Values, noted below.

Requirements

• Previous event coordination or program management experience
• Experience with employee scheduling
• Excellent communication and organization skills
• Ability to work nights/weekends
• Punctual and reliable
• Customer service experience
• Experience working with youth of all ages
• Previous indoor rock climbing and top rope belaying experience
• Ability to enforce rules and regulations
• Previous industry experience

Responsibilities

• Perform all duties associated with running the gym, including opening/closing procedures, POS interactions and basic instruction.
• Hire, train, and maintain a team of Youth Program and Summer Program staff with a focus on continuous growth and learning.
• Manage the unique program schedule for your location. Identify areas for growth or improvement within program schedule, and build or update classes as necessary.
• Regularly meet with other Managers, Marketing Specialists, and Directors to develop policies and programs that benefit all Rock Spot locations.
• Use multiple administrative tools to help create weekly staff schedules, coordinate program schedules, and maintain contact with repeat customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed