Program Manager - Education - Learner Well-Being

Mayo Clinic•Rochester, MN

21h•Hybrid

About The Position

The Program Manager oversees strategic objectives and builds infrastructure for an enterprise-wide Mayo Clinic College of Medicine and Science educational program. The role provides leadership, management, and direction across operational functions that may include Admissions, Academic Affairs, Faculty Affairs, Student Affairs, Reporting and Analytics, and Administration/Dean Support. Responsibilities include staffing and performance management, resource and workload coordination, strategic planning, budget development, process improvement, partnership management, policy and accreditation consultation, problem-solving, change management, quality improvement, grant support, committee participation, and staff mentorship. This role is part of the Office of Well-Being, Accessibility, and Academic Support (OWAAS), supporting learners across Mayo Clinic College of Medicine and Science. In partnership with the OWAAS Medical Director and Director, the Program Manager leads college-wide learner well-being strategy, program development, coordination, and evaluation; builds sustainable infrastructure; strengthens cross-campus partnerships; and supports institution-wide initiatives related to disability access, academic support, and mental health. The position directs complex programs and is accountable for their goals, budgets, timelines, quality, and operational outcomes. Decisions may affect Mayo Clinic’s or the college’s financial, employee, or public relations posture. The position combines remote and on-site work, with on-site expectations of at least one day per week. The employee must live within a 100-mile driving distance of the Jacksonville, Phoenix, or Rochester Mayo Clinic campus. Visa sponsorship is unavailable, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

Bachelor’s degree in management, business administration, health care administration, education, or a related field and at least 6 years of related experience; or a master’s degree in education, management, business administration, health care administration, or a related field and at least 2 years of management or related experience.
Working knowledge of program management, data management, and computer-related systems.
Demonstrated competencies in strategic and systems thinking, business acumen, decision-making, leading people, change management, global thinking, influence without authority, communication, conflict resolution, process and systems change, and operations.
Demonstrated project management experience and knowledge of continuous improvement methods.
Ability to independently manage a varied workload of projects and assignments with multiple priorities in a rapidly changing environment.
Ability to take initiative to develop and implement innovative solutions to issues with significant financial and operational impact on the work unit.
Working knowledge and understanding of finance, budgeting, planning, and human resource development.
Strong interpersonal skills and demonstrated effectiveness in management and group dynamics, including team problem-solving skills.
Excellent written and verbal communication skills, including presentation skills.
Must live within a 100-mile driving distance of the Jacksonville, Phoenix, or Rochester Mayo Clinic campus.
Must meet on-site expectations of at least one day per week.
Candidates must not require visa sponsorship; Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Nice To Haves

Experience in undergraduate and graduate medical education is highly preferred.
Experience, knowledge, and/or interest in accessibility and accommodation processes in higher education or a comparable setting.

Responsibilities

Oversee strategic objectives and build infrastructure for an enterprise-wide educational program.
Lead college-wide learner well-being strategy, program development, coordination, and evaluation in partnership with the OWAAS Medical Director and Director.
Manage operational functions that may include Admissions, Academic Affairs, Faculty Affairs, Student Affairs, Reporting and Analytics, and Administration/Dean Support.
Manage unit staffing and performance, and coordinate resources and workload to achieve objectives and strategies.
Work with education and administrative leadership on strategic plans, work-unit and program budgets, and process improvements.
Manage partnerships with affiliated national and international consortium or program members.
Provide consultative expertise on policy and accreditation questions to Deans, faculty, administrative staff, and support staff.
Lead problem-solving and decision-making within program scope and change-management processes, assessing risks and actions needed to accomplish objectives.
Evaluate work-unit processes and procedures and implement quality improvement efforts.
Participate in grant submission and renewal processes as needed.
Facilitate meetings, participate on administrative and executive committees and task forces, and act as a change agent for the unit or units.
Mentor supervisors and staff and maintain positive working relationships with internal and external customers.
Plan, budget, implement, and maintain complex programs, including costs, methods, and employees; remain accountable for program goals, budgets, and timelines.
Establish organizational structures and supervisory relationships, subject to leadership approval.
Develop program strategy, planning, implementation, and metrics; maintain a quality management program across assigned programs.
Build sustainable infrastructure and strengthen cross-campus partnerships supporting learner well-being, disability access, academic support, and mental health.