Program Manager - Education - Learner Well-Being

Mayo Clinic • Rochester, MN

14h • $93,392 - $140,130 • Hybrid

About The Position

The Program Manager oversees strategic objectives and helps build infrastructure for Mayo Clinic College of Medicine and Science educational programs. The role provides leadership, management, and direction across operational functions that may include Admissions, Academic Affairs, Faculty Affairs, Student Affairs, Reporting & Analytics, and Administration/Dean Support. It manages staffing and performance, coordinates resources and workloads, and works with education and administrative leadership on strategic plans, budgets, and process improvements.

The position manages partnerships with affiliated national and international consortia or program members and provides consultative expertise on policy and accreditation matters. It independently leads problem-solving and decision-making within program scope, assesses risks, and advances program objectives through change management. The Program Manager evaluates procedures, leads quality improvement, participates in grant submissions and renewals as needed, facilitates meetings, contributes to committees and task forces, and mentors supervisors and staff. It also develops program strategy, plans, implementation, and metrics; oversees complex programs, budgets, costs, methods, and employees; and is accountable for goals, objectives, budgets, and timelines. Decisions may affect Mayo Clinic’s or the college’s financial, employee, or public-relations posture.

This role is part of the Office of Well-Being, Accessibility, and Academic Support (OWAAS), which supports learners across Mayo Clinic College of Medicine and Science. In partnership with the OWAAS Medical Director and Director, the Program Manager leads college-wide learner well-being strategy, program development, coordination, and evaluation; builds sustainable infrastructure; strengthens cross-campus partnerships; and supports institution-wide initiatives related to disability access, academic support, and mental health. Experience, knowledge, and/or interest in accessibility and accommodation processes in higher education or a comparable setting is encouraged.

The position combines remote and on-site work and requires at least one on-site day per week. The employee must live within a 100-mile driving distance of the Jacksonville, Phoenix, or Rochester Mayo Clinic campus. Visa sponsorship is unavailable, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

• Bachelor’s degree in management, business administration, health care administration, education, or a related field and at least 6 years of related experience; or a master’s degree in education, management, business administration, health care administration, or a related field and at least 2 years of management or related experience.
• Working knowledge of program management, data management, and computer-related systems.
• Demonstrated competencies in strategic and systems thinking, business acumen, decision-making, leading people, change management, global thinking, influence without authority, communication, conflict resolution, process and systems change, and operations.
• Demonstrated project management experience and knowledge of continuous improvement methods.
• Ability to independently manage a varied workload of projects and assignments with multiple priorities in a rapidly changing environment.
• Ability to take initiative to develop and implement innovative solutions to issues with significant financial and operational impact.
• Working knowledge and understanding of finance, budgeting, planning, and human resource development.
• Strong interpersonal skills and demonstrated effectiveness in management and group dynamics, including team problem-solving skills.
• Excellent written and verbal communication skills, including presentation skills.
• Must live within a 100-mile driving distance of the Jacksonville, Phoenix, or Rochester Mayo Clinic campus.
• Must meet an on-site expectation of at least one day per week.

Nice To Haves

• Experience in undergraduate and graduate medical education is highly preferred.
• Experience, knowledge, and/or interest in accessibility and accommodation processes in higher education or a comparable setting.

Responsibilities

• Oversee strategic objectives and help build infrastructure for educational programs.
• Lead and manage operational functions, including staffing, performance management, resources, and workloads.
• Work with education and administrative leadership to develop strategic plans, budgets, and process improvements.
• Manage partnerships with affiliated national and international consortia or program members.
• Advise Deans, faculty, administrative staff, and support staff on policy and accreditation questions.
• Lead problem-solving and decision-making, assess risks, and manage change to accomplish program objectives.
• Evaluate work-unit processes and procedures and implement quality improvement efforts.
• Participate in grant submission and renewal processes as needed.
• Facilitate meetings and participate in administrative and executive committees and task forces.
• Mentor supervisors and staff and maintain positive relationships with internal and external customers.
• Plan, budget, implement, and maintain complex programs, including costs, methods, and employees; ensure achievement of program goals, budgets, and timelines.
• Establish organizational structures and supervisory relationships, subject to leadership approval.
• Develop program strategy, planning, implementation, and metrics, and maintain quality management across assigned programs.
• Lead college-wide learner well-being strategy, program development, coordination, and evaluation in partnership with the OWAAS Medical Director and Director.
• Build sustainable infrastructure, strengthen cross-campus partnerships, and support initiatives related to disability access, academic support, and mental health.

Benefits

• Medical coverage with multiple plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision coverage with a national network.
• HSA and FSA pre-tax savings accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation and comprehensive benefit plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager