Program Manager - Education - Learner Well-Being

Mayo Clinic•Rochester, MN

10h•$93,392 - $140,130•Hybrid

About The Position

The Program Manager will oversee strategic objectives and build infrastructure for Mayo Clinic College of Medicine and Science educational programs. The role provides leadership, management, and direction across operational functions that may include admissions, academic affairs, faculty affairs, student affairs, reporting and analytics, and administration and dean support. The Program Manager manages staffing and performance, allocates resources and workload, and works with education and administrative leadership on strategic plans, budgets, and process improvements. The role also manages partnerships, advises on policy and accreditation questions, leads problem-solving and change-management activities, evaluates processes, and implements quality improvement efforts. This position is part of the Office of Well-Being, Accessibility, and Academic Support (OWAAS), which supports learners across Mayo Clinic College of Medicine and Science. In partnership with the OWAAS Medical Director and Director, the Program Manager leads college-wide learner well-being strategy, program development, coordination, and evaluation; builds sustainable infrastructure; strengthens cross-campus partnerships; and supports initiatives related to disability access, academic support, and mental health. Experience, knowledge, and/or interest in accessibility and accommodation processes in higher education or a comparable setting is encouraged. The role combines remote and onsite work, with onsite expectations of at least one day per week. The employee must live within a 100-mile driving distance of the Jacksonville, Phoenix, or Rochester Mayo Clinic campus. Visa sponsorship is unavailable, and Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Requirements

Bachelor's degree in management, business administration, health care administration, education, or a related field and at least 6 years of related experience; alternatively, a master's degree in education, management, business administration, health care administration, or a related field and at least 2 years of management or related experience.
Working knowledge of program management, data management, and computer-related systems.
Demonstrated competency in strategic and systems thinking, business acumen, decision-making, leading people, change management, global thinking, influence without authority, communication, conflict resolution, process and systems change, and operations.
Demonstrated project management experience and knowledge of continuous improvement methods.
Ability to independently manage a varied workload of projects and assignments with multiple priorities in a rapidly changing environment.
Ability to take initiative to develop and implement innovative solutions to issues with significant financial and operational impact.
Working knowledge and understanding of finance, budgeting, planning, and human resource development.
Strong interpersonal skills and demonstrated effectiveness in management and group dynamics, including team problem-solving skills.
Excellent written and verbal communication skills, including presentation skills.
Must live within a 100-mile driving distance of the Jacksonville, Phoenix, or Rochester Mayo Clinic campus.
Must meet onsite expectations of at least one day per week.
Visa sponsorship is not available; Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Nice To Haves

Experience in undergraduate and graduate medical education is highly preferred.
Experience, knowledge, and/or interest in accessibility and accommodation processes in higher education or a comparable setting.

Responsibilities

Oversee strategic objectives and help build infrastructure for enterprise-wide educational programs.
Provide leadership, management, and direction across program operations, including admissions, academic affairs, faculty affairs, student affairs, reporting and analytics, and administration or dean support.
Manage unit staffing and performance management; coordinate resources and workload to achieve objectives and strategies.
Work with education and administrative leadership to develop strategic plans, work-unit and program budgets, and process improvements.
Manage partnerships with affiliated national and international consortia or program members.
Provide consultative expertise to deans, faculty, administrative staff, and support staff on policy and accreditation questions.
Lead problem-solving and decision-making within program scope and change-management processes, assessing risks and actions needed to achieve objectives.
Evaluate work-unit processes and procedures for effectiveness and efficiency and implement quality improvement efforts.
Participate in grant submissions and renewals as needed.
Facilitate meetings and participate actively in administrative and executive committees and task forces; serve as a change agent for the unit or units.
Mentor supervisors and staff within the unit or units.
Build and maintain positive working relationships with internal and external customers.
Plan, budget, implement, and maintain large, major, complex, or business-critical programs, including oversight of costs, methods, and employees.
Be accountable for program goals, objectives, budgets, and timelines.
Establish organizational structures and supervisory relationships, subject to leadership approval.
Develop program strategy, planning, implementation, and metrics across multiple and complex programs, including programs within Mayo, outside Mayo, and international initiatives.
Maintain a quality management program across responsible programs to ensure high quality and minimum program costs.
Lead college-wide learner well-being strategy, program development, coordination, and evaluation in partnership with the OWAAS Medical Director and Director.
Build sustainable infrastructure, strengthen cross-campus partnerships, and support strategic initiatives related to disability access, academic support, and mental health.