Program Manager

MEALS-ON-WHEELS GREATER SAN DIEGO INC•San Diego, CA

2d•$24 - $26•Onsite

About The Position

Under the direct supervision of the Director of Operations or designated staff, the Program Manager splits time between cultivating an exceptional front-of-house coffee program, including training staff and maintaining quality control, and supporting backend business operations. This includes overseeing inventory, managing supplier relationships, and assisting leadership with execution and growth of alternative revenue streams.

Requirements

Minimum of 2–3 years of specialty coffee barista experience, with at least 1 year in a supervisory, team-lead, or training capacity.
Strong organizational skills with experience (or a strong interest) in inventory management, ordering systems, or basic spreadsheet tracking.
Proven ability to coach, motivate, and give constructive feedback to a diverse team.
A proactive mindset with the ability to troubleshoot equipment glitches, handle sudden spikes in volume, or pivot when logistics change.
Availability to work a flexible schedule, including early mornings, weekends, and occasional evenings for special events.
Successful candidates for this position will be subject to a background check as a condition of employment.

Responsibilities

Maintain the highest standards for espresso extraction, milk texturing, brewing methods, and drink presentation across the team.
Design and lead onboarding and ongoing training programs for baristas to ensure consistency, speed, and exceptional customer service.
Oversee daily calibration, deep cleaning, and preventative maintenance of all coffee and beverage equipment.
Conduct regular, accurate inventory audits of coffee beans, syrups, milk, paper goods, and retail merchandise.
Manage relationships with roasters and vendors, placing timely, cost-effective orders to eliminate stockouts while minimizing waste.
Track waste logs and monitor cost of goods sold (COGS) to help optimize profit margins.
Assist management with daily operational workflows, scheduling coordination, and administrative tasks as needed.
Actively support the launch, execution, and logistical coordination of alternative revenue streams.
Help document, refine, and enforce SOPs to ensure seamless daily opening, closing, and service transitions.

Benefits

160 hours of Paid Time Off (PTO) Annually - subject to the MOWSD PTO policy
11 Paid Holidays Annually
Medical Insurance - Choice of 4 HMO plans+ 2 PPO through Meals on Wheels Group Plan
Dental Coverage & Vision Coverage
Life, Long-Term Disability (LTD), Employee Assistance Program (EAP)
Flexible Spending Account
Personal Device Use Stipend
401 (k) plan, including up to 3% employer matching contribution
Sick Time
Bereavement Leave & Reproductive Leave
Jury Duty Leave
Personal Phone Use Stipend