Program Manager

TT Electronics plc • Perry, OH

2d • Hybrid

About The Position

The Program Manager serves as TT Electronics’ primary point of contact and interface with the customer, ensuring effective communication, alignment, and coordination across all aspects of the customer relationship. The Program Manager is responsible for overseeing all aspects of the assigned customer accounts, including but not limited to, revenue performance, profitability, order excellence, and the overall customer experience. The Program Manager ensures cross-functional alignment across TT teams, drives effective program execution, and maintains a high level of customer satisfaction.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee

Requirements

• Bachelor’s Degree or two to four years’ combined experience and training/education.
• Excellent written and verbal communication skills.
• Ability to read and analyze periodicals, business reports, correspondence, and procedure manuals.
• Ability to write clear and professional reports, business correspondence, and procedural documentation.
• Ability to effectively present information and respond to questions from managers, customers, team members, and the public.
• Strong grammar, editing, and proofreading skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Ability to collect and analyze data, solve practical problems, and work effectively with a variety of concrete variables in situations where limited standardization exists.
• Ability to interpret instructions presented in written, oral, diagram, or schedule form.
• Must consistently maintain a professional and positive image in all situations while exercising sound judgment.
• Proficiency in Microsoft Office with emphasis on Excel & SharePoint.
• Familiar with ERP systems, Business Intelligence portals, etc.
• Must be U.S. persons within the meaning of ITAR.
• Employees must be legally authorized to work in the United States.
• Verification of employment eligibility will be required at the time of hire.
• Visa sponsorship is not available for this position.

Nice To Haves

• Experience managing highly regulated industries (Medical, Aerospace, Defense)
• Industry certifications
• Basic Sales Force knowledge is a plus.

Responsibilities

• Serve as the primary customer focal point, providing comprehensive oversight of the Customer-TT Electronics relationship while supporting existing and new opportunities for business growth.
• Direct and lead the Customer-Focused Team in day-to-day activities, driving timely and effective conflict resolution and proactively identifying and addressing opportunities for continuous improvement.
• Serve as the “Voice of the Customer” within TT Electronics by maintaining a comprehensive understanding of customer programs, requirements, priorities, and risks, while ensuring these are effectively communicated across the organization and cross-functional teams.
• Accountability for the accuracy, timely maintenance, and effective communication of schedules, order books, forecasts, and contract requirements.
• Understand, or possess the ability learn, finance acumen including but not limited to, gross margin, operating profit, and pricing cost structures.
• Accountable and responsible for the financial performance of assigned products and customer accounts, including, but not limited to, pricing, profitability, PPV, gross margin, material liabilities, on-time delivery, quality, and cost-savings opportunities
• Accountable and responsible in maintaining working knowledge of contract (Supply Agreement) requirements while proactively managing financial risk and liability to TT Electronics.
• Prepare and present regular business updates for internal Account Reviews, customer Business Reviews, and other forums as required.
• Leverage a comprehensive understanding of customer needs and requirements to support Senior Leadership in the development of annual sales plans, budgets, and related business planning activities.
• Travel to customer sites, as well as lead internal visits, in support of business reviews, relationship management, and program requirements.
• Demonstrate active involvement in and support of TT Electronics’ health and safety, compliance, and quality management systems.
• Support Account Managers in the overall success and growth of assigned accounts.

Benefits

• TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level