Program Manager

Merakey • Ridley Township, PA

13d • $70,000 - $73,000 • Onsite

About The Position

We have an opportunity for a Residential Program Manager to lead four CRR programs throughout Delaware County. The Residential Program Manager is a passionate leader dedicated to creating safe, supportive, and thriving homes for the individuals we serve. By guiding teams, overseeing program operations, and championing quality care, this role helps empower residents to reach their full potential while fostering a culture of compassion, accountability, and excellence.

Requirements

• Master’s degree in human services or a similar concentration
• 2 years of supervisory experience
• 3-5 years working in a residential setting
• Valid driver’s license and clean driving record
• Case management experience
• Ability to build relationships though community outreach and maintain program census
• Experience completing assessments on referrals
• Strong organizational and time management skills
• Self-motivated and results driven

Responsibilities

• Manage the day-to-day operations of the program, including clinical and administrative coordination, scheduling, treatment authorizations, service planning, program performance monitoring, and implementation of organizational policies and procedures.
• Oversee treatment and support services to ensure quality care, regulatory compliance, achievement of program objectives, and continuous quality improvement through performance monitoring, program evaluation, and process reviews.
• Serve as a liaison with county, state, managed care, and funding agencies; represent the program in stakeholder meetings; and support program marketing, growth, development, and expansion initiatives.
• Lead recruitment, hiring, training, scheduling, and retention efforts while managing employee performance, attendance, leave administration, disciplinary actions, labor relations, and staffing requirements to ensure effective program operations.
• Provide coaching, mentoring, performance feedback, and professional development opportunities while fostering a collaborative, accountable, and values-driven work environment aligned with organizational expectations.
• Ensure individuals receive meaningful treatment, skill-building opportunities, and therapeutic activities that support service plan goals, personal growth, and positive outcomes.

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager