Program Manager

The Copper River Family of Companies • North Bethesda, MD

3d • Onsite

About The Position

Coho Integrated Solutions is seeking a talented Program Manager for the overall execution, staffing, and performance management of Medical Support Assistant (MSA) services supporting the NIH Clinical Center, in Bethesda, MD. This role serves as the primary on-site lead, ensuring consistent delivery of high-quality administrative and patient support services across multiple clinical and patient service areas. The Program Manager oversees daily operations, staffing coverage, and workforce performance while maintaining close coordination with Government Contracting Officer Representatives (CORs) and clinical leadership. This position plays a critical role in ensuring operational continuity, exceptional customer service, and adherence to all contractual and clinical support requirements in a fast-paced healthcare research environment.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience)
• Minimum of 5 years of experience in program management, operations management, or healthcare administration
• Prior experience supervising staff in a clinical, hospital, or healthcare support environment
• Experience supporting federal contracts in a healthcare environments
• Familiarity with clinical scheduling systems, electronic medical records, or patient administration systems

Nice To Haves

• PMP or related certification

Responsibilities

• Manage day-to-day program operations and on-site personnel
• Ensure full staffing coverage and continuity of services
• Supervise, mentor, and evaluate staff performance
• Coordinate hiring activities and support candidate selection
• Serve as primary point of contact with Government leadership (COR)
• Monitor service quality, resolve issues, and ensure compliance
• Promote exceptional customer service in a healthcare environment

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Tuition reimbursement
• Transportation expense account
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees