Program Manager

Flex•Milpitas, CA

5d•Onsite

About The Position

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Program Manager located in Milpitas, CA. Reporting to the Sr Director, Program Management, the Program Manager will be responsible for supporting the end-to-end execution of a customer manufacturing program, coordinating cross-functional teams, tracking key deliverables, and helping ensure production, quality, cost, and customer expectations are met. This role will support a new customer program involving complex PCBA manufacturing and testing processes, requiring strong communication, time management, problem-solving, and foundational financial acumen. What a typical day looks like: Coordinate day-to-day program activities across operations, engineering, supply chain, quality, finance, and other support teams. Support project planning, timelines, deliverables, and action item tracking to ensure program commitments are met. Serve as a customer-facing point of contact, providing updates, addressing issues, and escalating risks as needed. Track program KPIs related to delivery, quality, customer satisfaction, inventory, accounts receivable, and financial performance. Support forecast alignment with production capacity, materials availability, and operational requirements. Help monitor manufacturing cost, forecast variances, and corrective actions to support financial performance. Participate in risk management, scope changes, ECOs, PCNs, and contract compliance activities. Prepare program reports, customer updates, and internal presentations to communicate progress, challenges, and next steps.

Requirements

Bachelor’s degree in Engineering, Supply Chain Management, Business Administration, Operations Management, or a related field.
3+ years of experience in program/project management within engineering, production and operations.
Experience supporting customer programs in a contract manufacturing or industrial manufacturing environment.
Strong communication and coordination skills, with the ability to work effectively with customers and cross-functional teams.
Ability to manage timelines, priorities, deliverables, and follow-up actions in a fast-moving environment.
Working knowledge of manufacturing KPIs, including delivery, quality, inventory, cost, and customer satisfaction.
Foundational financial understanding, including cost tracking, forecast variance review, budgeting/forecasting concepts, or P&L impact.
Experience with PCBA, SMT, AI-related products, or complex testing processes.

Responsibilities

Coordinate day-to-day program activities across operations, engineering, supply chain, quality, finance, and other support teams.
Support project planning, timelines, deliverables, and action item tracking to ensure program commitments are met.
Serve as a customer-facing point of contact, providing updates, addressing issues, and escalating risks as needed.
Track program KPIs related to delivery, quality, customer satisfaction, inventory, accounts receivable, and financial performance.
Support forecast alignment with production capacity, materials availability, and operational requirements.
Help monitor manufacturing cost, forecast variances, and corrective actions to support financial performance.
Participate in risk management, scope changes, ECOs, PCNs, and contract compliance activities.
Prepare program reports, customer updates, and internal presentations to communicate progress, challenges, and next steps.