Program Manager, Magnet Programming

Bassett Healthcare Network•Village of Cooperstown, NY

About The Position

The Program Manager facilitates coordination and oversight of network nursing division programming related to achieving and maintaining Magnet Designation and Pathway to Excellence. The role provides direction and leadership for operational, financial, programmatic, and personnel activities across BHN related to Magnet and nursing excellence, establishing and monitoring goals and objectives aligned with BHN Nursing’s strategic goals. Major areas of responsibility include day-to-day operations, budgeting, financial management, and human resource management, in collaboration with a variety of stakeholders. The Program Manager leads multiple hospitals in achieving and maintaining status using the American Nurses Credentialing Center (ANCC) framework of excellence. The position develops program structures that reflect the internalization of Empirical Outcomes and the four components of Magnet, and leads planning, committee oversight, reporting, communication, and application preparation for Magnet and Pathway to Excellence. The role also supports performance improvement reporting, data interpretation and action planning, research, and presentations. It requires independent judgment, effective organization and communication, discretion with confidential information, and continued professional development. The position involves sedentary work with occasional lifting, pulling, pushing, reaching, and stooping; frequent grasping, standing, talking, walking, and visual tasks; and constant typing/clerical work, dexterity, hearing, kneeling, repetitive motion, and computer use. Noise is occasional, and travel may be required from time to time but is not regular.

Requirements

Bachelor’s degree in Nursing.
At least 3 years of experience in acute care or nursing leadership.
New York State Registered Nurse license.
Computer skills.
Data management skills.
Ability to organize and categorize records.
Multitasking skills.
Decision-making skills.
Interpersonal skills.
Time-management skills.
Reading, writing, and comprehension skills.

Nice To Haves

Master’s degree in Nursing.
Nursing Professional Leadership Certification (ANCC or AONL).
Nursing certification in a specialty.

Responsibilities

Coordinate and oversee network nursing division programming to achieve and maintain Magnet Designation and Pathway to Excellence.
Lead operational, financial, programmatic, and personnel activities related to Magnet and nursing excellence across BHN, including day-to-day operations, budgeting, financial management, and human resource management.
Establish and monitor program goals and objectives in alignment with BHN Nursing’s strategic goals.
Provide overall direction and leadership to multiple hospitals pursuing and maintaining status under the ANCC framework of excellence.
Establish a Magnet/Pathway to Excellence program structure that reflects Empirical Outcomes and the four components of Magnet.
Oversee Magnet-related committees, including preparing or delegating agendas, attending meetings, composing minutes, distributing materials, and maintaining files.
Develop and maintain comprehensive project plans and timelines for Magnet designation and re-designation, and guide the organization through established milestones and time frames.
Prepare and present project reports to all organizational levels and community organizations as required.
Ensure meeting action items and follow-up are completed, and return inadequate stakeholder items or reports for correction.
Prioritize duties to meet deadlines consistently.
Conduct literature reviews and research on patient care quality, safety, and service topics as requested.
Assist other divisions with results analysis and report preparation.
Prepare nursing division performance-improvement reports at least quarterly.
Develop PowerPoint presentations, graphs, reports, and scorecards and communicate them to key stakeholders.
Maintain knowledge of NDNQI and Press Ganey resources; oversee communication, interpretation, and action planning for related data.
Serve as liaison to the ANCC, stay current with its updates, and share knowledge of Magnet/Pathway to Excellence application, preparation, designation, and maintenance.
Exercise independent judgment, accept and complete special assignments, manage conflict, and contribute as an active and supportive team member.
Screen and triage telephone calls professionally.
Protect confidential department and patient information, maintain related materials in strict confidence, and report suspected confidentiality breaches to the department director.
Maintain competence through continuing education and attend required training and hospital in-services.
Perform similar or related duties as requested or directed.