Program Manager, Workforce

Massachusetts League of Community Health Centers • Boston, MA

1d • Hybrid

About The Position

The Program Manager supports the implementation, administration, and continuous improvement of workforce development and training initiatives that serve Massachusetts community health centers. Working closely with the Workforce & Training team, this role coordinates program operations, manages participant communications, maintains program data and reporting, and supports grant-funded activities from recruitment through completion. The Program Manager serves as a key point of contact for participants and stakeholders, helping ensure a high-quality experience while supporting program goals, compliance requirements, and timely deliverables. This role is an integral part of the Workforce & Training team.

Requirements

• Up-to-date knowledge of healthcare and workforce development trends
• Ability to create and manage educational and professional development programs
• Committed to the League mission of promoting population health, social justice and diversity, equity, inclusion and belonging (DEIB)
• Ability to communicate professionally, concisely and effectively (English written and verbal)
• Ability to lead programs, manage teams, and collaborate with leaders
• Organized and detail oriented; ability to multi-task and reprioritize as necessary
• Ability to problem-solve effectively and efficiently
• Ability to assess, evaluate and advise on potential risk
• Ability to develop and implement long-term strategies
• Ability to conduct critical thinking and perform technical data analysis to develop effective solutions
• Building and strengthening relationships with people from diverse background, to develop and maintain partnerships
• Active listening using verbal and non-verbal techniques
• Demonstrated proficiency with MS Office applications especially Word, Excel, and PowerPoint
• Demonstrated business development skills; ability to thoroughly research, identify and execute on opportunities for expansion
• Commitment to delivering high touch consultative and client focused experience for Mass League members
• Up-to-date knowledge of business and information technology
• Bachelor's degree, preferably in public health, behavioral health, education or relevant work experience required

Nice To Haves

• Experience working in a community health center and/or with career pathways programs preferred

Responsibilities

• Support the implementation, administration, and continuous improvement of workforce development and training programs serving Massachusetts community health centers
• Coordinate day-to-day program operations in collaboration with the Workforce & Training team
• Manage participant communications, including outreach, updates, and ongoing engagement throughout the program lifecycle
• Serve as a primary point of contact for participants and key stakeholders, ensuring a responsive and high-quality experience
• Oversee participant recruitment, onboarding, and progression through program completion
• Maintain accurate program data, records, and tracking systems to support reporting and evaluation needs
• Prepare and support timely program reporting, including grant-related documentation and deliverables
• Ensure compliance with program requirements, grant guidelines, and organizational standards
• Support the execution of grant-funded activities, ensuring alignment with goals, timelines, and outcomes
• Identify opportunities for program improvement and contribute to continuous quality enhancement efforts
• Prepare and present informative presentations to communicate with the community and stakeholders
• Engage with community members to gather input and foster inclusive participation
• Collaborate effectively with internal team members and external partners to advance program goals

Benefits

• Hybrid work schedule: 2 days in-office and 3 days remote
• Medical, dental, and employer-funded HRA coverage
• Employer-paid life, short-term, and long-term disability insurance
• Optional supplemental life insurance
• Flexible Spending Accounts (FSA)
• 403(b) retirement savings plan with potential employer contribution
• Transit reimbursement program
• Generous paid time off, paid holidays, sick leave, and additional leave benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level