Program Manager, Ways of Working
About The Position
As a member of the COO Office, you will be responsible for defining how the combined Fivetran + dbt Labs organization uses its core collaborative platforms to get work done. As we bring two companies together, we inherit two sets of tooling conventions across every major platform — with no single owner responsible for defining a consistent, governed baseline. This role owns that mandate. The majority of the work centers on making Notion excellent as NewCo’s primary knowledge management platform: workspace governance, information architecture, content standards, and page ownership. Beyond Notion, the role publishes and maintains best-practice guidance for Slack, Google Workspace, and Jira, and partners with department champions to drive adoption across the company. This role also leverages AI to manage these systems — keeping workspaces clean, enforcing best practices, and partnering with the AI Transformation team to align on how we use AI within these tools.
Requirements
- Deep, hands-on expertise administering Notion at scale — governance, databases, information architecture, and permissions.
- Strong working command of Slack, Google Workspace, and Jira administration and best practices.
- Proven ability to define standards and drive cross-functional adoption without direct authority.
- Excellent written communication — able to produce clear, canonical guidance that teams actually follow.
- Program management discipline: can run rollouts, track compliance, and manage stakeholders across functions.
- Comfort operating in ambiguity and building a function from the ground up.
- Strong judgment on where to standardize vs. where to leave teams autonomy.
- Advanced fluency with conversational AI systems (Claude, ChatGPT) — not just basic prompting, but structuring complex, multi-step work and reliably getting high-quality output.
- Demonstrated track record of redesigning workflows around AI, not merely bolting it onto existing processes — able to identify where AI creates real leverage and where it doesn’t.
- Hands-on experience with AI features native to our core tools (e.g. Notion AI, Glean-style search, Atlassian Intelligence) and the judgment to codify their use into company best practices.
- Ability to build AI-assisted governance at scale — using AI to audit workspaces, surface inconsistencies, and maintain standards across thousands of pages and channels.
- Fluency with AI agents and automation to eliminate manual, repetitive administration.
Nice To Haves
- Experience standing up tooling governance during a merger, acquisition, or major org integration.
- Notion certification or comparable demonstrated platform mastery.
- Experience building AI-driven internal tools, automations, or agents.
- Familiarity with change management frameworks.
Responsibilities
- Define and drive NewCo’s ways of working across six dimensions: How we collaborate internally, how we collaborate externally, how we make decisions, how we document, how we project manage, and how we communicate.
- Define what “good” looks like for each core tool and publish it as canonical, company-wide guidance.
- Leverage AI to keep workspaces clean, audit for inconsistencies, and maintain standards at scale.
- Run recurring compliance checks and drive channels and workspaces into conformance over time.
- Partner with department champions to roll out standards and support adoption.
- Align with the AI Transformation team on how we apply AI within these tools.
- Incorporate ongoing employee-experience feedback from the People team to refine standards.
- Provide executional support for COO Office communications, in coordination with the Head of Internal Communications.
Benefits
- 100% employer-paid medical insurance
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
