Program Manager / Transition Lead - Healthcare

Harbor IT

18h•Onsite

About The Position

Harbor IT is seeking a Program Manager to own the end-to-end delivery of a high-stakes healthcare IT transition. This engagement involves a mid-market healthcare organization with approximately 100 facilities nationwide, currently supported by an internal IT team of 40–50 staff, transitioning to a fully managed Harbor IT service model within a 2–4 month window. This role is designed for a seasoned operator who has personally delivered transitions of this scale and speed before. It requires executive presence, decisive judgment, and hands-on leadership—strategic in the boardroom and tactical on the ground. The Program Manager reports directly to the Healthcare Shuttle Director for the duration of the engagement and holds scope, hiring, and staffing authority within the commercial parameters approved at kickoff. This role partners closely with Harbor IT Security, Compliance, and Infrastructure leadership and serves as the single point of accountability to the client executive sponsor.

Requirements

Bachelor’s degree in IT, Business, Healthcare Administration, or equivalent operational experience
10+ years in IT service delivery, MSPs, or technology consulting
Direct ownership of at least two large-scale IT outsourcing or transition engagements (50+ sites)
Experience conducting staff assessments and making retention and redundancy recommendations for 30+ personnel
Hands-on experience operating within a HIPAA-regulated environment
Prior responsibility for a $3M+ annual managed services engagement
Demonstrated success delivering transitions in 90 days or less
Strong understanding of mid-market MSP operating models
PSA and documentation systems experience (ConnectWise and Hudu strongly preferred)
HIPAA Security Rule and healthcare compliance literacy
Familiarity with healthcare IT environments (EHRs, endpoints, identity, network, backup)
Executive presence under pressure
Clear, confident communicator with internal teams and client leadership
Decisive, with a strong bias to action
Comfortable operating strategically and tactically in parallel
Owns outcomes, not just plans

Nice To Haves

PMP, PgMP, or equivalent enterprise program leadership credential
ITIL v4
HIPAA-related certifications (experience prioritized over credentials)

Responsibilities

Deliver a full IT operational cutover within 2–4 months
Ensure zero critical service interruptions and no compliance gap
Own timeline, risk, scope, and delivery outcomes
Personally assess the client’s internal IT team
Make retention and redundancy recommendations
Lead sensitive communications in partnership with client HR and Harbor IT leadership
Design and execute retained-staff onboarding
Hire and manage field technicians, site leads, and operational staff
Integrate retained client employees or recruit externally as needed
Ensure staffing readiness by cutover, not after
Define and implement on-site, regional, and remote coverage across approximately 100 facilities
Document, staff, and operationalize the model within the transition window
Own compliance integrity throughout the transition
Ensure PHI handling, BAA continuity, access controls, and audit readiness
Coordinate closely with Harbor IT Security and client compliance leadership
Act as the executive point of contact for client sponsors
Run weekly steering committee meetings
Navigate scope disputes, staffing decisions, and timeline pressure with confidence and clarity
Build and enforce the master transition plan (milestones, RAID log, dependencies)
Maintain the plan as the single operational source of truth
Ensure full PSA and documentation readiness (ConnectWise and Hudu preferred)
Asset inventories, service catalogs, contacts, and escalation paths complete before cutover
Enforce MSA boundaries
Surface out-of-scope items commercially, not operationally
Protect engagement margin while maintaining client trust
If not remaining as account GM, recruit and onboard the successor
Deliver complete runbooks, SOPs, escalation paths, and stakeholder maps
Ensure no fragmented handoffs
Bring an established transition methodology (checklists, assessment frameworks, staffing models)
Institutionalize this capability within Harbor IT for future engagements