Program Manager, Supportive Services

Equus • Providence, RI

6d

About The Position

Develops a strong knowledge base of RI DHS TANF requirements and procedures and maintains a reduced caseload of program participants to maximize knowledge of program requirements, participant needs, and relationships within the RI DHS system. Ensures the achievement of Rhode Island Works contract deliverables, staff satisfaction, and the provision of high-quality services to program participants. Promotes a supportive culture that is committed to organizational goals, quality work, and accountability. Provides assistance to providers and internal staff to comply with policies, regulations, and financial requirements. Provides effective individualized and group supervision to a team of up to seven staff members. Seeks and organizes professional development opportunities that align with participant success. Ensures all supervisees comply with program requirements, supporting participant interaction and documentation requirements. Creates and improves tools to identify and promote achievements for participants who are experiencing social services barriers. Works closely with the leadership team to ensure on track to meet contractual goals. Participates in funder and organizational reporting, ensuring compliance deadlines and contract requirements are met, with primary responsibility for achievement in supportive service deliverable. Develops partnerships with external partners that maximize opportunities for barrier reduction and mitigation. Serves as an external representative to develop stronger organizational awareness and visibility within the community. Reviews and evaluates participant activity and progress to ensure timely transition to work readiness. Implements workshops and information sessions that support participant success. Other duties as assigned.

Requirements

• Bachelor's Degree from an accredited university or college, or equivalent work experience
• One to three years' experience in workforce development
• Experience in a supervisory role
• Strong customer service skills required
• Excellent internal and external customer service skills, including a positive attitude and good listening skills
• Ability to work with people from various backgrounds and with various needs
• Ability to work independently
• Excellent organizational and time-management skills with have strong attention to detail
• Knowledge of Microsoft Office software and ability to work in many different programs/platforms.
• Be reliable and a team-player

Responsibilities

• Develops a strong knowledge base of RI DHS TANF requirements and procedures and maintains a reduced caseload of program participants to maximize knowledge of program requirements, participant needs, and relationships within the RI DHS system
• Ensure the achievement of Rhode Island Works contract deliverables, staff satisfaction, and the provision of high-quality services to program participants
• Promotes a supportive culture that is committed to organizational goals, quality work, and accountability
• Provides assistance to providers and internal staff to comply with policies, regulations, and financial requirements
• Provides effective individualized and group supervision to team of up to seven staff members
• Seeks and organizes professional development opportunities that align with participant success
• Ensures all supervisees comply with program requirements, supporting participant interaction and documentation requirements
• Creates improves tools to identify and promote achievements for participants who are experiencing social services barriers
• Works closely with leadership team to ensure on track to meet contractual goals
• Participates in funder and organizational reporting, ensuring compliance deadlines and contract requirements are met, with primary responsibility for achievement in supportive service deliverable.
• Develops partnership with external partners that maximize opportunities for barrier reduction and mitigation
• Serves as an external representative to develop stronger organizational awareness and visibility within the community
• Reviews and evaluates participant activity and progress to ensure timely transition to work readiness
• Implements workshops and information sessions that support participant success
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level