Program Manager: Substance Use Disorder

Supreme Living•Lacey, WA

About The Position

The Substance Use Disorder Program Manager oversees Supreme Living’s outpatient substance use disorder services, including intensive outpatient programming, outpatient counseling, education groups, individual counseling, court-ordered treatment, and assessment services. In cooperation with the Director of Outpatient Services, the manager oversees program development, coordination, marketing, compliance, staffing, and financial administration. The role also includes providing direct counseling and assessment services as needed, maintaining client documentation, and coordinating transportation-related duties. The position requires availability to staff by phone or in person during and after business hours.

Requirements

Licensure as a Substance Use Disorder Professional in good standing.
Supervisor credentials.
Three years of management experience in a human service environment.
Valid Washington State driver’s license, or equivalent if newly residing in Washington.
Experience using word-processing and spreadsheet software.
Proficiency in English.
Ability to read, research, analyze, and interpret scientific and technical journals, financial reports, clinical information, nursing laws, and union contracts.
Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to present information effectively to top management, public groups, and/or boards of directors.
Ability to operate a motor vehicle.
Ability to occasionally lift and/or move up to 50 pounds and perform the listed physical activities, including standing, walking, sitting, squatting, pushing wheelchairs and strollers, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling.

Nice To Haves

Microsoft Word and Excel experience preferred.

Responsibilities

Oversee development, coordination, and marketing of substance use disorder programs and services in accordance with contracts and applicable state WACs.
Manage, direct, coordinate, and supervise delivery of substance use disorder services to consumers.
Ensure compliance with program standards, policies, procedures, and licensing requirements.
Initiate program policy changes in coordination with the Director of Outpatient Services.
Oversee documentation and medical record maintenance, and participate in state compliance reviews and audits.
Oversee program admissions and discharges.
Act as a program liaison with community agencies in coordination with the Director of Outpatient Services.
Seek grant and contract funding sources and coordinate grant preparation as needed.
Participate in hiring, supervision, evaluation, and termination of program employees in cooperation with the Director of Outpatient Services.
Directly supervise substance use disorder program employees, including contract employees.
Conduct performance evaluations, develop performance improvement plans, recognize staff, carry out disciplinary actions, and provide staff support and guidance.
Remain available to staff by phone or in person during and after business hours.
Prepare, monitor, and update the community services budget annually in cooperation with the Director of Outpatient Services.
Assist with program billing and maintain financial records in cooperation with the Director of Outpatient Services.
Provide individual and group counseling to substance use disorder clients as needed.
Conduct client assessments and intake activities as needed.
Complete charting associated with direct and indirect client care.
Schedule client appointments as needed.
Use a personal vehicle to travel to agency and non-agency sites.
Drive residents to appointments and outings using agency vehicles as needed.
Perform other duties assigned by the Director of Outpatient Services to further develop company programs and services.
Follow Supreme Living policies and procedures; maintain confidentiality; demonstrate respectful, culturally sensitive conduct; and provide care according to established standards and organizational goals.