PROGRAM MANAGER - SUB ACUTE

Volunteers of America Northern Rockies•Sheridan, WY

2d•Onsite

About The Position

The Residential Program Manager of Crisis Stabilization Services collaborates with the clinical team to provide optimal patient care and oversees all non-clinical positions and operations in the crisis stabilization facilities. The manager develops and maintains relationships with community and other partners and responds to internal and external inquiries about the program. The role has direct supervisory responsibilities and may coach and mentor other positions. It operates in a residential treatment facility and includes variable workdays and hours depending on the assigned shift. Little to no travel is expected, except to transport patients to various locations.

Requirements

Associate degree and at least three years of case management or related experience, or a high school diploma or equivalent and at least four years of case management or similar treatment experience.
Proficiency with a variety of computer software programs, including Microsoft Suite and desktop publishing.
Ability to communicate effectively and be assertive when necessary.
Ability to remain calm under pressure and during crises.
Empathy and ability to relate to staff and patients.
Ability to prioritize multiple demands and meet tight deadlines amid competing priorities.
Ability to interact with people from a variety of social, economic, educational, and cultural backgrounds.
Consistently demonstrate behaviors aligned with servant leadership and the organization’s cultural values.

Nice To Haves

Bachelor’s degree in human services with one year of case management experience.
At least two years of management and supervisory experience.

Responsibilities

Monitor Skills Trainer and patient interactions and ensure patients’ mental and physical care needs are met.
Ensure Skills Trainers support patient compliance with recovery program guidelines and log patients’ daily actions and behaviors.
Collaborate with Skills Trainer staff by working on the floor at least six hours of every eight-hour shift.
Perform Skills Trainer duties as needed and train new Skills Trainers.
Prepare and maintain Skills Trainer work schedules.
Supervise Skills Trainer staff and provide monthly performance feedback.
Facilitate treatment groups as assigned.
Inspect the facility regularly for cleanliness and safety.
Conduct drills and safety screenings to ensure CARF safety standards are met.
Perform drug testing.
Ensure program vehicles are safe and maintained.
Build, develop, and maintain relationships with community and other partners, and provide information to internal and external inquiries about the program.