Program Manager, Student Experience (Career/Employability)

Strayer Education, Inc.•Washington, DC

1d•$75,800 - $113,700•Hybrid

About The Position

The Program Manager, Student Experience within the Student Success team plays a pivotal role in advancing initiatives aimed at preparing and supporting students throughout their academic journey. Key responsibilities include enhancing new student onboarding, collaborating with key stakeholders, developing, and delivering new student support offerings, and providing direct student support as needed.

Requirements

Experience in academic support and outreach and ability to design, develop, and deliver new student experiences.
Ability to produce concise reports and dashboards with findings and recommendations.
Flexibility in a fast-paced, changing environment with comfortability navigating ambiguity and piloting new experiences.
Strong organizational and project management skills with ability to manage competing priorities.
Proven relationship-building skills, high emotional intelligence and ability to communicate effectively internally and externally.
Commitment to fostering inclusion and belonging in higher education.
Models SEI’s Success Behaviors: Inclusive Teamwork, Continuous Learning, Mission-Driven Execution, and Innovative Problem Solving.
Proficiency in MS Office and relevant technology required for the role
4+ years of experience in student support, advising, student success/affairs with expertise supporting students through the academic lifecycle.
Program Management experience is required.
Must be able to travel occasionally should a business need arise.
Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role.
If offsite or hybrid role, you must have access to work in a setting which enables you to meet all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
Faculty and Federal Work Study roles require access to work in a setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
Must be able to meet critical thinking and problem-solving aspects aligned to job duties, as well as effectively communicating with co-workers.
Must be able to work more than 40 hours per week when business needs warrant.
Able to access information using a computer.
Applicants must be authorized to work in the United States.
Visa sponsorship is not available for this position.

Nice To Haves

Master’s Degree from a regionally accredited institution is preferred.

Responsibilities

Manage multiple projects within the program, ensuring alignment with organizational goals and objectives.
Develop and manage program schedules.
Coordinate and collaborate with cross-functional teams, including marketing, advising, admissions, faculty, and operation teams.
Identify and mitigate risks, resolve issues, and ensure the timely completion of program deliverables.
Convey program status, progress, and challenges to stakeholders and senior management.
Lead continuous improvement initiatives to enhance program efficiency and effectiveness.
Contribute to the design and development of new student onboarding content and lead the execution of current onboarding initiatives.
Support retention and outreach initiatives for new students.
Address and resolve student issues and challenges within key aspects of the academic onboarding process and connect students to appropriate resources.
Deepen understanding of the new student population and drive optimizations based on gathered insights.
Enhance the new student onboarding experience by tailoring it to the unique needs of various student segments and documenting best practices.
Formulate recommendations for enhancing the onboarding process and collaborate with cross-functional teams to implement these improvements.
Train, inform, and inspire key stakeholders about quarterly onboarding plans, fostering excitement and awareness.
Seek additional ways to add value and perform other duties as assigned to support the University's goals and mission.