Program Manager, Strategic Customer Delivery

Clinisys•Tucson, AZ

7d•$108,000 - $156,000•Remote

About The Position

The Program Manager is responsible for driving client success, adoption, and retention by managing the end-to-end service delivery experience and ensuring that projects are executed on time, within budget, within scope, and to the highest standards of quality. The ideal candidate possesses exceptional project management discipline, strong strategic planning and communication skills, and the ability to bridge sales, project, and technical teams. For assigned programs, the responsibilities include 100% accountability for the oversight and successful delivery of projects. The role serves as the primary point of contact for customers throughout project execution and will coordinate all Clinisys team resources. Clinisys is building an AI first organization and expects all colleagues to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. Every team member must help drive an AI first sense of purpose and urgency.

Requirements

Program & Portfolio Management Leadership - Strong proficiency in program and portfolio management principles, practices, and governance. Extensive experience managing multiple large-scale initiatives simultaneously, including projects exceeding $5M in budget.
Executive Presence & Communication - Exceptional verbal and written communication skills, with expert ability to articulate complex ideas, risks, and recommendations clearly and confidently to technical teams, business partners, and executive leadership which will be validated by the ability to work effectively with diverse internal and external stakeholders and the navigation of competing priorities
Project Planning & Execution - Advanced proficiency with industry-standard project management tools and techniques, including the development of detailed, integrated project plans, schedules, dependencies, risk management strategies and clear documentation maintained throughout the project
Analytical & Problem-Solving Capabilities - Highly developed analytical skills, demonstrated through the ability to diagnose issues, identify improvement opportunities, and develop actionable, results-oriented plans.
Process Development & Continuous Improvement - Experience designing, implementing, and institutionalizing formal project and program management processes to improve consistency, transparency, and delivery outcomes.
AI Tools Utilization & Prompting Excellence – Demonstrated ability to effectively leverage AI‑enabled tools to enhance program planning, delivery execution, risk analysis, stakeholder communications, and decision‑making. Skilled in advanced prompting techniques to obtain accurate, relevant, and actionable outputs from AI systems, with a strong understanding of responsible AI use, data privacy considerations, and change management implications within enterprise and regulated environments.
Software Development & Delivery Excellence - Deep knowledge of modern software development methodologies (e.g., Agile, DevOps) and associated tools. Demonstrated ability to apply best practices to improve development efficiency, quality, and scalability.
Technical & Architectural Expertise - Proven experience delivering solutions built on industry‑standard technologies, operating platforms, and modern development frameworks. Strong technical acumen with the ability to critically evaluate designs, challenge assumptions, and guide experienced teams.
Bachelor’s degree in Business, Information Systems, Software Engineering, or related discipline, or equivalent work experience
10+ years of progressive experience in project and/or program management with a proven track record of delivering large-scale, enterprise software initiatives in complex environments
Active PMP, PRINCE2, PMI-ACP, or similar certification
5–7 years of experience building, leading, and developing high-performing, cross-functional teams across technology, business, and vendor organizations.
Knowledge of software development life cycle concepts

Nice To Haves

Master’s Degree in business, information systems, software engineering, or related discipline or equivalent experience
Experience working in Professional Services or a consulting organization
Knowledge of scientific data software, medical devices, or healthcare software
Knowledge of regulatory compliance procedures including HIPAA, GDPR

Responsibilities

Develop, maintain, and execute comprehensive project and program plans, including schedules, milestones, dependencies, and critical paths, ensuring full alignment with Statement of Work (SOW), scope, timelines, and contracted deliverables
Manage delivery rigorously against approved plans, maintaining clear visibility into budget, schedule, scope, and contractual obligations throughout the project lifecycle
Establish and maintain strong, trusted relationships with key customer stakeholders, including executive leaders, counterpart program and project managers, engineering, development, security, and operations teams.
Ensure customers clearly understand their roles, responsibilities, dependencies, and required inputs to enable timely and successful delivery
Lead and facilitate project kickoffs, recurring status meetings, executive briefings, milestone reviews, and steering committee sessions with both customer and internal stakeholders
Proactively identify and manage dependencies, risks, assumptions, and issues; maintain actionable mitigation and contingency plans and drive timely resolution
Provide end‑to‑end leadership for AI solution delivery, spanning discovery, solution design, implementation, deployment, and optimization within complex enterprise environments
Identify potential scope deviations early and collaborate with Sales and Professional Services leadership to manage change requests and formal change order processes
Orchestrate a seamless transition to the Customer Success organization at project completion, ensuring full knowledge transfer, documentation handoff, and alignment on success criteria
Lead post‑project retrospectives and lessons‑learned sessions to drive continuous improvement across delivery processes, tools, and engagement models
All other duties and responsibilities as assigned