Program Manager - Spinal Cord Injury Services

Ability360 • Phoenix, AZ

9d • Hybrid

About The Position

We are seeking a dedicated and experienced Program Manager who will be responsible for the strategic planning, implementation, and daily management of statewide community-based programs designed for individuals with spinal cord injuries (SCI) through our contract funded from the Arizona Governor’s Council on Spinal and Head Injuries. This role focuses on enhancing quality of life through resource facilitation, education, outreach, peer mentorship, access, community reintegration, and advocacy. The Program Manager leads staff, manages contract-funded initiatives, and builds partnerships with healthcare providers, rehabilitation centers, and community agencies to ensure holistic support to those with SCI.

Requirements

• Proven track record of managing teams, budgets and professional partnerships.
• Strong knowledge of SCI rehabilitation, community resources, and ADA regulations.
• Strong interpersonal, organization, and problem solving skills.
• Strong leadership skills.
• Excellent written and verbal communication skills.
• Proficient in budgeting, and data management software.
• Proficient in Microsoft Word, Outlook, PowerPoint, and Excel.
• Strong time management skills and the ability to manage multiple projects in a fast-paced environment.
• Ability to monitor, evaluate and interpret outcomes pertaining to contract.
• Ability to use technology to manage, evaluate and improve programs and services.
• Clean criminal background required.

Nice To Haves

• Experience with SCI or personal experience with disability is a strong plus.

Responsibilities

• Ensure the effective delivery of programs and services under the Arizona Governor’s Council of Spinal and Head Injuries SCI Contract
• Ensure all programs align with the purpose of the contract
• Oversee resource facilitation to assist clients in accessing community services, funding, vocational rehabilitation, and other community resources.
• Design, implement, and evaluate community-based services that support independence for individuals with SCI, including education sessions, outreach opportunities, SCI support groups, peer mentoring training sessions, and statewide community outing programs.
• Cultivate and manage partnerships between the organization and Arizona hospitals, SCI rehabilitation centers, and state agencies to facilitate referrals and community transition.
• Manage contract budget, ensuring compliance with contract requirements.
• Monitor and evaluate the effectiveness of programs and services provided under the SCI contract.
• Develop and oversee Annual Action Plans for the contract
• Prepare for and participate in Monthly Action Plan tracking meetings.
• Prepare and submit draft for Monthly Reports for Knowledge Service, Contract Administration and internal Ability360 software reporting and documentation.
• Supervise, mentor and support contract staff, interns and volunteers.
• Provide training and education on SCI-related topics, including accessibility, health equity, and disability rights.
• Perform administrative aspects of Ability360 required for Ability360 Employees including shared scheduling and documents.
• Maintain SCI specific website including SCI Resource List, Event Calendar, Service descriptions, SCI Education, and Testimonials.
• Develop and maintain marketing materials including social media, print and public relations.
• Collaborate with development department for additional grants and funding to serve SCI services (i.e. transportation and items related to SCI services not in contract).
• Maintain proper documentation in membership software including, but not limited to, account balancing and minor budgetary accountability.
• Maintain schedule integrity according to Easy Time Clock management.
• Perform other job-related duties as assigned.

Benefits

• Ability360 will abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that Ability360 take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
• Ability360 will not discriminate against any employee or applicant on the basis of sexual preference, or any other protected status under Title VII of the Civil Rights Act of 1964, as amended, the Age Discrimination and Employment Act, State Executive Order No. 75-5, the Rehabilitation Act of 1973, as amended, and the Americans with Disabilities Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager