Program Manager Specialist

JLL•Reston, VA

22d•$90,000 - $100,000•Hybrid

About The Position

This Program Manager Specialist role sits at the center of Business Operations, supporting a major federal contractor across multiple service lines. The role owns the account's core governance, reporting, and administrative operations, and serves as a day-to-day partner to the Senior Director of Business Operations on the account's leadership, process improvement, and client-facing initiatives. It's a strong fit for someone who wants ownership from day one and is looking for a role where scope expands with experience; exposure to account leadership, responsibility for cross-functional processes and technology improvement, and a working view of how a large, complex account is run.

Requirements

Bachelor's degree in business, operations management, or a related field, or equivalent experience
3+ years of program management, project management, business operations, or consulting experience
Experience supporting leadership meeting and reporting cycles, such as QBRs, steering committees, scorecards, or contract administration
Experience coordinating work across multiple teams or stakeholders
Sound judgment about when to act independently and when to escalate
Comfortable owning defined responsibilities independently while contributing to broader, less defined work
Proficiency in Microsoft 365, SharePoint, and Smartsheet

Nice To Haves

PMP, CAPM, or Lean Six Sigma certification
Experience contributing to a process improvement, change management, or technology adoption effort
Experience in corporate real estate, facilities, or professional services accounts
Exposure to federal contracting or compliance environments
Power BI experience is a plus

Responsibilities

Running recurring meetings and contract mechanics that keep the account's leadership and client aligned on how the business is being managed.
Run QBR and town hall logistics: agenda, deck, scheduling, room booking, meeting invitations, distribution, and SharePoint archiving
Run the Quarterly Steering Committee cadence
Coordinate annual leadership offsite planning: dates, agenda, and presentation materials
Maintain MSA and change order tracking, including Commercial Team call administration and meeting minutes
Maintain contract compliance documentation, including support for the annual SSAE 22 / SOC 1 Type II audit and FCPA and OFAC compliance records
Administer the CaT Survey and the Vested training program, including online Vested portal administration
Tracking how the account is performing against its commitments and making sure that performance is documented, reported, and visible to leadership on a predictable schedule.
Run the quarterly scorecard cycle end to end: gather data, secure approvals, upload to SharePoint, and schedule the variance meeting
Own the savings tracker and its quarterly report into the QBR
Prepare quarterly and annual metric reports and distribute them to leadership
Working alongside the Senior Director of Business Operations on the work that sits above day-to-day execution: keeping leadership priorities moving, improving how teams work together, and helping the account prepare for what's ahead.
Serve as a day-to-day partner to the Senior Director: prepare briefing materials, track leadership action items to closure, and keep work moving when the Senior Director is unavailable
Maintain a forward-looking view of account milestones; upcoming needs are raised and planned for early
Contribute to process improvement across service lines, recurring coordination issues, and places where a documented process is needed
Support technology rollout and adoption on the account: training coordination, adoption tracking, and change communications
Research and organize how other JLL accounts run business operations, to inform improvements on this account
Own Project Management Office standards, templates, and playbooks, including onboarding materials and the transition meeting process
Keeping the account informed and its people recognized, the internal communications and recognition work that supports morale and team awareness.
Own account-wide communications: announcements, lunch and learns, and leadership messages, including Account Director holiday notes
Monitor the account's shared inboxes, including recognition submissions, and maintain the compliments tracker
Run the rewards and recognition program with the recognition committee: nominations, award ordering and delivery, certificates, and winner communications
The recurring administrative work that keeps the account's people data, tools, and records current.
Maintain HR reports, the org chart, and distribution lists on a weekly cadence across all service lines
Run new joiner onboarding and monthly training, keeping training materials current
Own renewal documentation, attestation administration, and TAT approval
Serve as Ethics Liaison, Well-Being Champion, and Safety Champion for the account
Administer SharePoint site content, Smartsheet license and access management