Program Manager Senior (D&S Transformation)

USAA•San Antonio, VA

21h•Hybrid

About The Position

USAA is seeking a dedicated Program Manager to focus on the management, execution, and delivery of large-scale programs. This role involves overseeing multiple projects (multi-year, large cost, and scope) and ensuring alignment with Lines of Business strategic imperatives and program health monitoring. The Program Manager will work towards achieving multi-year program deadlines, scope, and benefits, and will support cross-functional teams in developing and executing change plans using USAA's change methodology or industry best practices. This position offers a flexible work environment requiring 4 days in the office per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL. Relocation assistance is not available.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
Minimum 6 years’ project and / or program management experience, including experience defining a new program and/or managing large-scale projects.
Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.
Proficient knowledge of program efforts management tools and methodologies.
Understanding and demonstrated application of risk management policies and procedures.
Knowledge of program management methodology and techniques; program performance evaluation and change management principles.
Experience maintaining and reporting on work effort(s) budgets / methodologies.
Proficient experience in USAA's change management methodology or similar industry change management methodology.
Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Nice To Haves

Experience in change management and/or PROSCI certification.
Experience driving change in large scale transformation initiatives
Contact center experience.
Strong ability to translate strategy into execution, including defining plans, monitoring progress, and driving outcomes.
Strong written and verbal communication skills, with the ability to influence and partner effectively with senior leaders and executives.
Significant experience (3+ yrs) working in highly matrixed environments and collaborating across multiple functions and workstreams.

Responsibilities

Define and maintain program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
Provide input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goals while reducing risk and delivering early business value.
Facilitate meetings with executive management and project / program sponsors to define solutions and delivery.
Prepare reports that provide stakeholders and management with status updates to include identifying risks or issues.
Perform analyses, root cause identification and development and recommendation of key work products.
Negotiate agreements, settle disputes equitably and diffuses situations.
Negotiate program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
Adhere to EPMO processes, procedures, controls, standards, tools, and templates (as required).
Adhere to governance rigor required for work efforts.
Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.