Program Manager Senior (D&S Transformation)

USAA•Tampa, FL

2d•$103,450 - $197,730•Hybrid

About The Position

As a dedicated Program Manager, you will focus on the management, execution, and delivery of large-scale programs consisting of multiple projects (multi-year, large cost, and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the Lines of Business strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope, and overall program benefits. Supports cross-functional teams in the development and execution of change plans in accordance with USAA's change methodology or industry best practices. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
Minimum 6 years’ project and / or program management experience, including experience defining a new program and/or managing large-scale projects.
Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.
Proficient knowledge of program efforts management tools and methodologies.
Understanding and demonstrated application of risk management policies and procedures.
Knowledge of program management methodology and techniques; program performance evaluation and change management principles.
Experience maintaining and reporting on work effort(s) budgets / methodologies.
Proficient experience in USAA's change management methodology or similar industry change management methodology.
Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Nice To Haves

Experience in change management and/or PROSCI certification.
Experience driving change in large scale transformation initiatives
Contact center experience.
Strong ability to translate strategy into execution, including defining plans, monitoring progress, and driving outcomes.
Strong written and verbal communication skills, with the ability to influence and partner effectively with senior leaders and executives.
Significant experience (3+ yrs) working in highly matrixed environments and collaborating across multiple functions and workstreams.

Responsibilities

Define and maintain program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
Provide input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
Facilitate meetings with executive management and project / program sponsors to define solutions and delivery.
Prepare reports that provide stakeholders and management with status updates to include identifying risks or issues.
Perform analyses, root cause identification and development and recommendation of key work products.
Negotiate agreements, settle disputes equitably and diffuses situations.
Negotiate program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
Adhere to EPMO processes, procedures, controls, standards, tools, and templates (as required).
Adhere to governance rigor required for work efforts.
Drive the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.