Program Manager-Seasonal

Internal Revenue Service•Kansas City, MO

About The Position

The Taxpayer Services Division is responsible for various business units within the IRS. This position is to be filled in the TS SC - Submission Processing area. The role involves defining business goals, developing work plans, setting priorities, and overseeing subordinate managers and supervisors. The Program Manager will evaluate program implementation and effectiveness, provide guidance on administrative and technical problems, and manage relationships with other IRS divisions and external agencies. Key duties include developing performance standards, evaluating work performance, managing grievances, approving expenses, and serving as a coach and mentor. The position also involves initiating improvements in efficiency and quality, and resolving bottlenecks. Specific duties include working with TS executives and Area Directors to formulate policies, ensuring area plans align with TS goals, conducting briefings, preparing reports, and drafting agency directives and guidelines. The role requires making recommendations for necessary adjustments or changes in course of action.

Requirements

One year of substantive supervisory or program management experience at the GS-11, 12 or 13 level or equivalent level.
Applying management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight.
Utilizing compliance programs, work functions, and staff hour planning methods and techniques such as calculating the need for Full Time Employees (FTE) and staff to plan, direct and manage the functions and employees of the department or section.
Identifying cause for error trends and performance gaps by reviewing quality reports and conducting root cause analysis.
Identifying risks, evaluating workflows, and implementing procedural or training improvements (e.g., Continuing Professional Education (CPE), Continuous Manager Education 365 (CME 365), or needs-based training, etc.)
Utilizing work systems (e.g., Integrated Data Retrieval System (IDRS), Accounts Management System (AMS), Embedded Quality Review System, National Quality Review System (EQRS/NQRS), Embedded Quality Submission Processing (EQSP), Batch Blocking Tracking System (BBTS) or Servicewide Electronic Research Program (SERP), etc.) and processes affecting assigned functions and decisions concerning workflow, production, and quality; short-term and long-term inventory management, workload balancing and resource allocation.
Applying budget and fiscal methods used in establishing and maintaining an organization, (i.e. ability to maintain and manage financial resources).
Maintaining proficiency in written and verbal communication techniques to effectively and diplomatically interact with internal and external customers, providing feedback on employee writing and performance, and providing clear instruction to audiences at all levels (frontline staff, operation managers, executives, etc.)
Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the department manager level including disciplinary processes (e.g., writing counseling memos, developing action plans/Performance Improvement Plans (PIPs) etc.) using Internal Revenue Manual (IRM), Code of Federal Regulations (CFR), Servicewide Electronic Research Program (SERP) or other official guidance.)
Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment.

Nice To Haves

Federal experience is not required.
Experience may have been gained in the public sector, private sector or through Volunteer Service.

Responsibilities

Define business goals, develop work plans and set short and long term priorities to be accomplished by subordinates.
Direct, coordinate and oversee work plans through subordinate managers and supervisors.
Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate program implementation and effectiveness.
Provide guidance, advice, counsel or instruction to subordinates in resolving administrative and on technical problems.
Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.
Develop performance standards and evaluate work performance of subordinate supervisors and managers.
Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors.
Manage and resolve group grievances, employee complaints and/or other issues elevated to the second level.
Make decisions and/or approve expenses on routine and/or non-routine, costly or controversial requests and/or personnel related actions (e.g., selection, training, promotions).
Serve as a coach and/or mentor to subordinate managers and/or employees on an ongoing basis, tailoring the emphasis based on the particular needs and background.
Initiate ways to improve efficiency of the department and increase the quality of the work directed.
Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building or improve business practices.
Works with TS executives, Area Directors, and counterparts in other IRS Divisions in formulating new or revised policies for TS.
Develop overall objectives, strategies, actions and critical success factors for Policy.
Ensures that area plans and accomplishments are consistent with TS goals, schedules, and policies.
Conducts briefings and prepares comprehensive reports to keep top-level managers and leaders apprised of program plans and progress and to communicate findings and recommendations.
Prepares agency directives, IRM issuances, memoranda, TS policy statements, and other written guidelines and recommendations.
Makes recommendations for actions when adjustments or a difference course of action is necessary.