Program Manager, Resident Care

CityofOttawa • Ottawa, ON

6d • Onsite

About The Position

The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for the planning, co-ordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives consistent with departmental strategic direction and vision and in accordance with provincial long term care standards are legislated requirements; provide professional leadership and coordination in the planning, implementation, and administration of long term care policies and programs for the unit; and responsible for establishing and maintaining positive client relationships with internal and external management and stakeholders.

You liaise with the Community Care Access Centre and Compliance Advisors, the Ministry of Health and Long Term Care, the Ontario College of Nurses and long term care homes and community hospitals to clarify nursing standards and practices, coordinate admissions with regard to the resident’s level of care and health needs, and provide expert advice on nursing, levels of care, practices and policies, etc. You also develop and monitor operating budgets and manage the human resources of the Resident Care or Personal Care unit, including hiring, termination, performance management and discipline of staff as necessary.

Requirements

• Completion of 4 year Bachelor of Science degree in Nursing.
• Minimum of 5 years of experience in nursing administration in a long term care setting.
• 2 years of experience in the management of human resources and/or external contract resources.
• Management of operating and capital budgets, preferably in a municipal setting.
• Registered Nurse (RN) current with College of Nurses of Ontario.
• General knowledge of the City of Ottawa and of corporate and departmental policies and procedures.
• Knowledge of legislation, policies, regulations, guidelines and operational procedures relevant to the operational area including the Long Term Care Home Act.
• Knowledge of principles, theories, standards and practices of geriatrics and long term care trends.
• Knowledge of principles, policies and practices of nursing management and administration.
• Knowledge of techniques, approaches and procedures appropriate to the multi-disciplinary management and delivery of care to residents with cognitive impairments and psycho-geriatric conditions.
• Knowledge of infectious diseases and preventive measures.
• Knowledge of community resources.
• Knowledge of contract document preparation, the tendering process and supervision of field services.
• Supervisory experience and motivational techniques.
• Working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure.
• Knowledge of financial management practices and budget processes.
• Knowledge of methods used to deal with the media in a professional manner.
• Knowledge of standards specific to specialty area.
• Knowledge of equipment operation specific to specialty area.
• Knowledge of computer applications, including MS Office, SAP, Electronic Resident Care Information System.
• Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staffing accordance with applicable legislation and City policies and procedures.
• English oral, reading, writing.

Nice To Haves

• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Responsibilities

• Planning, co-ordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives consistent with departmental strategic direction and vision and in accordance with provincial long term care standards are legislated requirements.
• Provide professional leadership and coordination in the planning, implementation, and administration of long term care policies and programs for the unit.
• Establishing and maintaining positive client relationships with internal and external management and stakeholders.
• Liaise with the Community Care Access Centre and Compliance Advisors, the Ministry of Health and Long Term Care, the Ontario College of Nurses and long term care homes and community hospitals to clarify nursing standards and practices.
• Coordinate admissions with regard to the resident’s level of care and health needs.
• Provide expert advice on nursing, levels of care, practices and policies.
• Develop and monitor operating budgets.
• Manage the human resources of the Resident Care or Personal Care unit, including hiring, termination, performance management and discipline of staff as necessary.

Benefits

• The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
• Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
• The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
• Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Manager