Design Program Manager, Research Operations

Stripe

3d • Remote

About The Position

Stripe’s Design organization builds the product and brand experiences that millions of businesses and developers rely on. We’re a cross-functional, global organization of product designers, content designers, design researchers, design systems engineers, motion designers, and design program specialists. Our mission is to make economic infrastructure simple and accessible. Design plays a central role by making complex flows understandable, crafting clear product language, and building consistent systems that scale. The Design Operations team leads Design’s business operations, runs cross-organizational programs, and builds the systems that help teams collaborate and produce high-quality work. Design Program Managers guide complex programs through the design lifecycle and apply design thinking to our operating model. They prototype and iterate on how our team works. We’re looking for a Design Program Manager to partner with the Research team. This full-time role reports to the Head of Design Operations.

Requirements

• 5+ years of experience in design thinking, qualitative or quantitative research, user experience, or program management, including experience partnering with research teams.
• Demonstrated hands-on experience building AI-powered tools, agents, automations, or workflows that improved real work processes for designers, researchers, creative teams, or product teams.
• Experience coaching, teaching, or enabling others, formally or informally, with evidence of changes in how people work.
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences and adapt your style to different learners.
• Experience working across multiple workstreams and relationships at the same time. You’ll support a Research team that works across Stripe’s product, marketing, support, and design teams.
• A product-builder mindset for solving the last-mile problem: turning standalone AI experiments into polished, production-ready products that are easy to find and use.

Nice To Haves

• Experience with research and design tooling ecosystems, such as Qualtrics, Sprig, Figma, Dovetail, or design system management tools.
• Experience with AI development tools and platforms, such as Claude, Claude Code, Codex, custom agent frameworks, application programming interface (API) integrations, or workflow automation tools.
• Experience with change management, organizational transformation, or large-scale enablement programs.
• Experience building and scaling internal tools, templates, or playbooks adopted beyond your immediate team.

Responsibilities

• Lead and build programs for the Research organization. Develop and implement processes and resources that support impactful research and scale the use of user insights across Stripe.
• Improve our operating model and processes, including automating tasks, improving workflows, and developing repeatable methodologies. Measure the impact of these changes.
• Prepare researchers to use agentic workflows, including designing, building, and overseeing autonomous, multi-agent workflows.
• Build custom tools, agents, automations, and skills for Research workflows and responsibilities.
• Evaluate and implement new tools with researchers and cross-functional partners to support new capabilities across Stripe.
• Work with researchers and designers across disciplines, skills, backgrounds, and specialties. Identify patterns and scale successful tools and approaches for broader team use.
• Partner with Research leadership and the Design Operations team to balance competing priorities and make effective use of team resources. Identify potential obstacles and risks to key programs. Develop solutions, solve problems effectively, and use decision-making frameworks to support timely resolution.
• Source and evaluate third-party vendors when needed. Work with Legal, Security, and Procurement to onboard and pay vendors, including managing statements of work, business terms, and budgets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed