Senior Research Operations Program Manager

Match Group • New York, NY

2d

About The Position

Hinge is hiring a Senior Research Operations Program Manager to scale its research infrastructure and support high-impact insights across the company. The role leads and evolves operational systems across in-person research, tooling, knowledge management, and research impact. The program manager takes on complex, high-visibility projects and ensures researchers have the people, partners, and resources they need to deliver insights on time.

The role collaborates closely with Product, Legal, IT, and senior researchers to enable rigorous, inclusive, and forward-looking research. It also evaluates where AI and other tools or methods can improve research planning, recruitment, synthesis, and knowledge sharing, and designs systems that make insights easy to find and use across teams and studies.

Requirements

• 5+ years of experience in research operations, program management, or scaled operations in a tech environment.
• Proven track record of building operational systems that support growing teams.
• Strong communication and stakeholder management skills.
• Experience leveraging innovative tools and technology, such as generative AI, to scale operational effectiveness.
• Champions team culture in authentic, courageous, and empathic ways.
• Product mindset and understanding of how research informs product decisions and moves at the pace of product teams.
• Sound judgment and ability to move quickly on complex, ambiguous projects.
• Familiarity with the product development lifecycle and how research fits into it.

Responsibilities

• Source and coordinate research participants through recruitment, community organizations, and internal and external networks.
• Lead coordination of in-person research, including facilities, staffing, and compliance.
• Manage research impact programs such as demo days, insight share-outs, and roadmapping workflows.
• Partner with Legal, Safety, and IT to ensure secure and ethical data and tooling practices.
• Evaluate and manage relationships with vendors that support research scale and innovation.
• Remove operational blockers so researchers can focus on insight and synthesis.
• Identify opportunities for AI, new tools, and methods to improve research planning, recruitment, synthesis, and knowledge sharing.
• Design systems and operating models that make insights easy to share and find across teams and studies.

Benefits

• 100% matching on the first 10% of pre-tax 401(k) contributions, up to a maximum of $10,000 per year.
• Annual Learning & Development stipend after three months of employment.
• Free access to Udemy beginning on the first day.
• 100% paid parental leave for 20 weeks for birth and non-birth parents.
• Access to fertility care through Carrot and a stipend toward fertility preservation; employees and their spouse or domestic partner are eligible.
• $100 monthly stipend for dates.
• Free Hinge Premium for employees and their loved ones.
• Eight Employee Resource Groups that hold meetings, host events, and provide support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed