Program Manager – Remote Patient Monitoring (RPM)

Essen Medical Associates•Bronx, NY

12d•Onsite

About The Position

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents. Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it. We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Requirements

Bachelor’s degree in Healthcare Administration or related field
3–5 years of clinical or care management experience
Minimum 2–3 years of healthcare leadership experience
Experience with Remote Patient Monitoring or telehealth programs
Knowledge of CMS billing requirements and compliance standards
Experience using EHR systems and healthcare analytics tools

Nice To Haves

Master’s degree (MHA, MBA, MSN, or related field)
Certification in Case Management (CCM)
Certification in Healthcare Information Systems (CPHIMS)
Experience in population health or value-based care programs

Responsibilities

Oversee day-to-day operations of the RPM program.
Develop and standardize workflows for enrollment, device activation, monitoring, and escalation.
Ensure efficient coordination between providers, care coordinators, IT, and RCM teams.
Build scalable processes to support enrollment growth.
Monitor monthly RPM enrollment, billing, and reimbursement performance.
Ensure compliance with CMS guidelines for CPT billing requirements.
Partner with Revenue Cycle Management to reduce denials and optimize billing capture.
Track program margin and identify operational inefficiencies.
Present weekly performance dashboards to leadership.
Own and manage performance metrics including: ≥ 90% patient transmission adherence, ≥ 90% monthly billing capture rate, ≤ 5% documentation error rate, <48-hour response time for abnormal clinical alerts.
Implement corrective action plans when KPIs fall below target thresholds.
Hire, train, and supervise RPM Care Coordinators.
Conduct productivity monitoring and performance evaluations.
Establish clear daily, weekly, and monthly output expectations.
Foster a culture of accountability, collaboration, and continuous improvement.
Ensure RPM services comply with Medicare, Medicaid, and HIPAA regulations.
Conduct routine audits of documentation and workflow adherence.
Collaborate with providers to ensure appropriate clinical interventions based on RPM alerts.
Maintain high standards of patient safety and quality of care.
Oversee RPM device vendors and platform performance.
Ensure seamless EHR integration and data accuracy.
Collaborate with IT to troubleshoot connectivity or transmission issues.
Evaluate new RPM technologies and recommend system improvements.
Develop strategies to improve patient retention and adherence.
Ensure patients receive proper education and support for device usage.
Address barriers to participation and improve satisfaction metrics.