Program Manager - Reliability Performance - Ohio
About The Position
FirstEnergy Service Company, a subsidiary of FirstEnergy Corp., is hiring for two Program Manager – Reliability Performance positions. The role coordinates and tracks reliability programs associated with the annual capital and O&M budget, ensuring planned work is completed on schedule, within budget, and in alignment with company reliability objectives. It measures performance against key reliability KPIs and coordinates closely with Engineering, Operations, Work Management, and Finance. The preferred onsite reporting location is the Ohio Edison Headquarters in Fairlawn, Ohio. Other FirstEnergy Ohio service centers may be considered based on space availability. The role also supports forecasting and prioritization, design readiness and execution, executive reporting, regulatory reporting, and the FE storm process.
Requirements
- Bachelor’s degree in Engineering, Technology, Business, Finance, Project Management, or a related discipline and at least 2 years of related utility distribution experience; alternatively, an associate degree in one of these disciplines and 3 years of related distribution experience; or, in lieu of a degree, a high school diploma/GED and at least 4 years of related utility distribution experience.
- At least 2 years of project management experience or equivalent.
- Project management skills, including the ability to develop, manage, and control multiple tasks.
- Strong analytical skills and KPI tracking capability.
- Strong communication and leadership skills.
- Strong understanding of utility reliability and work management.
- Strong attention to detail and analytical ability.
- Proficiency with computers and PC-based applications, including Microsoft Office Suite.
- Solid interpersonal skills and strong written and verbal communication skills.
- Ability to work independently and collaboratively with multiple departments in multiple locations.
Nice To Haves
- Experience with SAP, GIS, and outage management systems.
Responsibilities
- Lead coordination and tracking of reliability work tied to the annual budget.
- Monitor and report performance against reliability KPIs, including SAIDI, SAIFI, CAIDI, and completion metrics.
- Develop and maintain dashboards and reporting for leadership visibility.
- Coordinate across Engineering, Work Management, and Operations teams.
- Track budget performance and ensure financial accountability.
- Identify risks and implement mitigation strategies.
- Drive accountability for completion of assigned work.
- Support forecasting and prioritization adjustments.
- Coordinate design readiness and execution.
- Prepare executive-level reporting and presentations.
- Support regulatory reporting requirements.
- Support the FE storm process.
Benefits
- Competitive pay plus incentive compensation.
- Company-sponsored pension plan.
- 401(k) savings plan with matching employer contribution.
- Choice of medical, prescription drug, dental, vision, and life insurance programs.
- Skills development training with tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
