Network Performance & Reliability Manager

Leidos • Shiloh, IL

6d

About The Position

Leidos is seeking an experienced Network Performance & Reliability (NPR) Manager to lead a geographically diverse, multidisciplinary team supporting the Defense Information Systems Agency (DISA) and Defense Information Systems Network (DISN). The manager oversees Capacity Management, Performance Management, Data Management, and Problem Management, ensuring reliability, availability, resilience, and operational efficiency across a complex global network.

The NPR Manager provides technical leadership, strategic direction, and operational oversight while advancing automation, innovation, and proactive network improvements. The role requires an understanding of network service delivery and service-level agreements (SLAs) from both Internet Service Provider (ISP) and customer perspectives. The manager translates technical information into actionable recommendations, coordinates cross-functional initiatives, and advises government stakeholders on network health, operational risks, and continuous improvement opportunities.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, Telecommunications, or a related discipline, plus 8–12 years of relevant experience; additional experience may be considered in lieu of a degree.
• Must currently possess an active DoD Secret security clearance.
• Demonstrated experience leading technical teams or managing network performance, reliability, or service management functions in large-scale enterprise or service provider environments.
• Experience in one or more of Capacity Management, Performance Management, Data Management, or Problem Management, with an understanding of how these disciplines interact.
• Working knowledge of enterprise networking technologies, including routers, switches, load balancers, DNS servers, and firewalls.
• Knowledge of WAN principles and networking protocols and architectures, including BGP, OSPF, DHCP, DNS, TCP/IP, VPN, VLAN, and VRF.
• Experience with network monitoring, performance analytics, and reporting platforms such as Kibana, DXNetOps, Juniper NorthStar, Splunk, or comparable technologies.
• Ability to communicate effectively with technical teams, senior leadership, and government customers.
• Strong leadership, team-building, collaboration, and presentation skills, with the ability to work independently and manage competing priorities.

Nice To Haves

• Experience supporting DISA, DISN, DoD enterprise networks, or comparable large-scale service provider environments.
• Knowledge of ITIL v4 practices, particularly Capacity and Performance Management, Problem Management, Monitoring and Event Management, Service Level Management, and Continual Improvement.
• Understanding of SLA development, performance measurement, service assurance, and compliance reporting from both customer and ISP perspectives.
• Experience developing or maintaining SOPs, TTPs, WIs, runbooks, CDRLs, and contract performance documentation supporting CPARS assessments.
• Demonstrated ability to identify and drive automation initiatives that improve operational efficiency, data quality, and network reliability.
• Experience developing operational KPIs, network health dashboards, reliability metrics, and executive reporting.
• Familiarity with Elastic/Kibana, ServiceNow, Power BI, Databricks, SolarWinds, or comparable analytics and visualization platforms.
• Experience with proactive network assurance, predictive analytics, root cause analysis, and continuous improvement.
• Familiarity with ITU-T G.826, G.828, Y.1731, or applicable IETF network performance standards.
• Relevant certifications such as ITIL 4, CCNP, JNCIP, or equivalent credentials.

Responsibilities

• Lead, mentor, and manage technical teams responsible for Capacity, Performance, Data, and Problem Management.
• Establish priorities, manage workloads, develop team capabilities, and ensure timely delivery of contractual and operational requirements.
• Oversee network capacity planning, utilization analysis, forecasting, and resource optimization across DISN infrastructure.
• Establish thresholds, trending methodologies, and predictive indicators to identify potential congestion and capacity constraints.
• Establish and maintain key performance indicators (KPIs), performance baselines, operational thresholds, and dashboards.
• Identify performance degradation and emerging trends, coordinating corrective actions to improve network reliability.
• Oversee network data Extract, Transform, Load (ETL) actions, validation, normalization, integration, and reporting.
• Guide development of dashboards, analytics, visualization, and automation capabilities that support operational decisions.
• Coordinate with data engineering teams to improve data quality and streamline reporting workflows.
• Lead proactive and reactive Problem Management activities to identify recurring issues, reduce service degradation, and prevent future incidents.
• Oversee root cause analysis, corrective action tracking, and long-term problem resolution.
• Identify gaps between reported network performance and customer service experience, and recommend improvements to service assurance and reporting.
• Prepare and deliver executive briefings, network health assessments, operational reports, and strategic recommendations.
• Champion automation initiatives across the four NPR disciplines to improve efficiency, reliability, and operational effectiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager