Program Manager - Reliability Performance - Ohio

FirstEnergy • Akron, OH

1d • Onsite

About The Position

FirstEnergy Service Company, a subsidiary of FirstEnergy Corp., is hiring two Program Managers – Reliability Performance. The role coordinates and tracks execution of reliability programs associated with the annual capital and operations and maintenance (O&M) budget. It ensures planned work is completed on schedule, within budget, and in alignment with company reliability performance objectives, with results measured against key reliability KPIs.

The position coordinates closely with Engineering, Operations, Work Management, and Finance. It supports forecasting and prioritization, design readiness and execution, risk mitigation, executive reporting, regulatory reporting, and the FE storm process. The preferred onsite reporting location is the Ohio Edison Headquarters in Fairlawn, Ohio; other FirstEnergy Ohio service centers may be considered based on space availability.

Requirements

• Bachelor’s degree in Engineering, Technology, Business, Finance, Project Management, or a related discipline and at least 2 years of related utility distribution experience; alternatively, an associate degree in Engineering Technology, Business, Finance, Project Management, or a related discipline and 3 years of related distribution experience; alternatively, a high school diploma or GED and at least 4 years of related utility distribution experience.
• At least 2 years of project management experience or equivalent.
• Project management skills and ability to develop, manage, and control multiple tasks.
• Strong analytical skills and KPI tracking capability.
• Strong communication and leadership skills.
• Strong understanding of utility reliability and work management.
• Strong attention to detail and analytical ability.
• Proficiency with computers and PC-based applications, including Microsoft Office Suite.
• Strong interpersonal skills and written and verbal communication skills.
• Ability to work independently and collaboratively with multiple departments in multiple locations.

Nice To Haves

• Experience with SAP, GIS, and outage management systems.

Responsibilities

• Lead coordination and tracking of reliability work tied to the annual budget.
• Monitor and report performance against reliability KPIs, including SAIDI, SAIFI, CAIDI, and completion metrics.
• Develop and maintain dashboards and reporting for leadership visibility.
• Coordinate across Engineering, Work Management, and Operations teams.
• Track budget performance and ensure financial accountability.
• Identify risks and implement mitigation strategies.
• Drive accountability for completion of assigned work.
• Support forecasting and prioritization adjustments.
• Coordinate design readiness and execution.
• Prepare executive-level reporting and presentations.
• Support regulatory reporting requirements.
• Support the FE storm process.

Benefits

• Competitive pay plus incentive compensation.
• Company-sponsored pension plan.
• 401(k) savings plan with matching employer contribution.
• Medical, prescription drug, dental, vision, and life insurance program options.
• Skills development training with tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level