Program Manager - Rehab

Bayshore • Etobicoke, ON

2h • Onsite

About The Position

Integrated Care Solutions NRIO, a division of Bayshore HealthCare, offers community-minded, progressive brain injury rehabilitation focused on empowering individuals to enhance their quality of life. They utilize a person-and family-centered care (PFCC) approach, providing respectful, compassionate, and culturally safe care. The Program Manager will oversee the clinical, operational, and administrative management of the Etobicoke Residential/Clinic Program, ensuring high-quality client care, staff leadership, program performance, and compliance with company policies and professional standards. This role involves managing a 24-hour residential rehab program, as well as community, group, and day programming for acquired brain injury (ABI) survivors. The Etobicoke Residence is a group-home setting with treatment rooms, a physiotherapy gym, administrative offices, and a 'clubhouse' for group programming. The program offers a multidisciplinary, customized approach to address physical, cognitive, and psychological deficits, as well as concurrent mental, behavioral, and substance abuse challenges. The team supports ABI survivors in their recovery through functional, meaningful, and productive programs, with the Program Manager being directly involved in client care and accountable for all program aspects.

Requirements

• Post-secondary degree/diploma in health care, social services, or psychology; specializations in neurology and/or rehabilitation preferred.
• Current First Aid, CPR, and Crisis Intervention certification.
• 3-5 years of progressive experience in a rehabilitation healthcare field.
• Strong leadership in clinical and program development with ability to handle all aspects of client and employee standards of care and interpreting company Policies and Procedures.
• Knowledge and/or experience working with individuals with mental health issues, dual diagnoses, behavioural issues, chronic pain, and addictions.
• Above average initiative, organization skills, ability to communicate effectively verbally and in writing.
• Creativity, resourcefulness, and of a high level of emotional stability and maturity.
• Technological literacy, ability to operate business machines and software is essential.
• G driver's license, vehicle, and appropriate insurance to transport clients (as needed) and/or travel between locations is required.
• Tolerant of ambiguity and able to make decisions effectively in fast changing environments.
• Exemplify compassion, excellence and reliability.
• Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent manner.
• Conflict resolution skills and ability to work with clients and team members towards solutions.
• Ability to address issues such as verbal aggression, physical and environmental aggression, elopement, socially inappropriate behaviours.

Nice To Haves

• Specializations in neurology and/or rehabilitation preferred.

Responsibilities

• Support client admissions, discharges, and care planning.
• Coordinate treatment plans, rehabilitation programming, and daily schedules.
• Facilitate access to healthcare services, equipment, medications, and other client needs.
• Oversee medication management and clinical documentation.
• Lead case conferences, staff meetings, and program rounds.
• Provide Rehabilitation Therapist coverage when required.
• Assist with the development and implementation of policies, procedures, and rehabilitation models.
• Address client behaviour and risk management concerns, including aggression, elopement, and inappropriate behaviours.
• Participate in the on-call rotation.
• Maintain professional, timely verbal and written communication with internal team, as well as clients, families, funders, referral sources, insurers, lawyers, case managers, physicians, health care professionals, and external clinicians regarding client care.
• Foster positive relationships with all stakeholders, providing excellent customer service.
• Represent Bayshore ICS NRIO professionally and positively within the community.
• Provide strong leadership, direction, and supervision to frontline paraprofessional field staff, in accordance with established policies and procedures.
• Monitor staffing requirements and proactively recruit to maintain adequate staffing levels.
• Ensure staff compulsory training requirements are met in collaboration with clinical/senior leadership and human resource personnel.
• Proactively implement additional training as needed to ensure staff are qualified and able to contribute to high-quality service delivery.
• Engage in proactive and routine performance management, including goal setting, probationary and annual evaluations, performance improvement plans in consultation with senior leadership and human resources.
• Develop and distribute weekly staff schedules.
• Manage time-off requests in accordance with policies and procedures.
• Collect, verify, and authorize all staff timesheets and expenses; forward to the Payroll Administrator by established deadline.
• Participate in proactive health & safety activities while performing all duties.
• Maintain compliance with established health & safety protocols and procedures including inspections, fire drills, infection prevention and control measures, etc.
• Notify immediate supervisor of any health & safety risks or concerns.
• Understand and facilitate the services ICS NRIO markets and provide innovative input.
• Participate in research, marketing, and education presentations as required.
• Participate in ongoing internal and/or external continuing education activities.
• Monitor and report on program outcomes, key performance indicators, and quality metrics to support continuous improvement and organizational objectives.
• Manage the identified clinical program budget in consultation with senior leadership.
• Complete petty cash and relevant billing procedures, participating in routine audits and ensuring accuracy and accountability.
• Manage designated facility, ensuring completion of necessary maintenance and repairs.
• Effectively use and maintain information management systems (public drive, intranet, etc.).
• Other duties as requested.

Benefits

• Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree