Program Manager, Quality & Risk Management
About The Position
The Board of Certified Safety Professionals (BCSP) is seeking a quality-focused and collaborative professional to help develop and strengthen its accreditation and quality programs. This role supports and manages accreditation readiness, coordinates internal and external audits, contributes to impartiality activities, and helps maintain the quality management system. The position reports to the Director of Quality and Risk Management, and the individual will work across teams to drive continuous improvement, protect the credibility of BCSP credentials, and ensure certification programs are fair, defensible, and aligned with best practices.
Requirements
- Advanced degree / education and 4-5 years of experience in quality management.
- Experience in quality assurance, risk management, compliance, auditing, accreditation, or related area preferably within credentialing, education, testing, or a regulated environment.
- Experience with process mapping tools or quality management software.
- Project management experience.
- Familiarity with accreditation standards such as ISO/IEC 17024, ISO/ANSI/ANAB frameworks.
- Familiarity with quality management standards such as ISO 9001 frameworks.
- Demonstrated ability to work independently while maintaining impartiality and objectivity.
- Excellent analytical, organizational, and communication skills.
- Experience working in a non-profit or mission-driven organization.
Responsibilities
- Prepare for and coordinate third-party internal audits and assessments according to accreditation requirements and policy.
- Participate in credentialing activity/adverse decision complaint and appeal program.
- Participate in corrective and preventive action processes, ensuring resolution and documentation.
- Facilitate at an administrator level the policy and procedure management system including contributions to document control, streamlining, accuracy, and training of staff.
- Oversee contractor audit program.
- Maintain, analyze and report on key departmental and program metrics.
Benefits
- Health, dental, vision, and life insurance
- Short- and long-term disability coverage
- Excellent 401(k) retirement plan
- Generous holiday and PTO time off
- Professional development support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
