Program Manager - Quality Excellence

SharkNinja•Needham, MA

2d•$135,000 - $170,000•Onsite

About The Position

SharkNinja is building a new Product Excellence Program Management (PEPM) team. This team consists of three roles, each responsible for a distinct phase of the product development lifecycle, working collaboratively to establish a unified PE operating standard across the entire lifecycle from inception to end-of-life. The vision is to have four pods, one PE playbook, and to operate with increased speed. This involves consistent gates, escalation processes, and star reporting from Inception to End-of-Life, with the goal of predicting star ratings before P0 and reducing the in-market signal-to-fix time to 10 days. Currently, handoffs between Product Excellence functions are not seamless, leading to delays in quality insights reaching the appropriate downstream teams and in-market signals not being incorporated quickly enough into new product development. These three roles are designed to close these loops efficiently. The core expectation for each PEPM is to communicate effectively, act swiftly, and ensure the Product Excellence perspective is consistently represented. While each role is embedded in a specific phase of the development cycle, they function as a cohesive team with a shared operating rhythm, playbook, and accountability for preventing issues from falling through the cracks between phases. All three roles report to the VP, Product Excellence and Chief of Staff, and collaborate closely with each other and the Product Excellence Functional leaders.

Requirements

5–10 years of experience in program management, product management, or product excellence — ideally within consumer electronics, home appliances, or a similarly fast-paced, innovation-led product business.
Strong program management instincts: you track things to closure, you are uncomfortable when actions sit open without owners and dates, and you do not wait to be asked.
Confident cross-functional communicator — able to hold Engineering, Testing, and Supply Chain accountable, comfortable escalating when the situation demands it, and equally comfortable representing PE in senior forums.
Analytical and data-literate: you can read a star rating trend, understand what is driving it, and translate that into a clear, prioritized ask for the team around you.
Operates at SharkNinja pace — priorities shift, ambiguity is normal, and speed matters as much as rigor.

Responsibilities

Connect the future product roadmap to Product Inception (PI), Supply Chain & Retail (SC&R), Continuous Improvement (CI), QA teardowns, and testing — ensuring PE requirements are visible and tracked from the earliest program touchpoint.
Track VEGA Hack completion at P0, ensuring all early-stage quality and consumer experience actions are formally captured and closed.
Own the PE star prediction tracker — managing ACE status across the portfolio and driving actions on any program trending below 4.5 stars before it reaches the P2 gate.
Manage competitive samples and test tracking, ensuring the PE organization has the right reference data to make informed development decisions.
Represent PE in ACE Reviews, ACE End-of-Week responses, and Geo Expansion Exec forums for the Inception-to-P2 phase.
Be the voice of Product Excellence in weekly Product Reviews — tracking program health, surfacing risks, and ensuring PE requirements stay visible and actioned throughout active development.
Track EB0 and Pre-MP VEGA Hack completion, holding Engineering and Product Development accountable for on-time close-out.
Hold Testing and SC&R accountable to delivery — escalating when milestones slip and ensuring no program reaches launch with unresolved quality or certification gaps.
Act as the central PMO/TPM escalation point for the NPD phase, connecting Risk Assessments to Boston and London teams and ensuring cross-functional visibility of program health.
Represent PE in Product NPD Reviews, In-Person Reviews, and Weekly Category L1 Roundtables.
Flag in-market star dips in real time — with active focus on any SKU below 4.0 stars and proactive awareness of anything below 4.5 stars. A star dip is not a report; it is a trigger for action.
Own STOP Production tracking and communications, ensuring the right stakeholders are informed and corrective actions are moving at pace.
Track JIRA closures and Root Cause & Corrective Action (RCCA) completion to systemic resolution — with a target of all STOP/JIRA/RCCA closed inside 30 days.
Represent PE in Weekly PE Category Reviews (rotating category) and Geo Expansion Exec forums.