Program Manager - Quality Excellence

SharkNinja•Needham, MA

2d•Hybrid

About The Position

SharkNinja is building a new Product Excellence Program Management (PEPM) team. This team consists of three roles, each responsible for a distinct phase of the product development lifecycle, working collaboratively to establish and maintain a unified PE operating standard from product inception through end-of-life. The goal is to create a streamlined process with consistent gates, escalation paths, and reporting across all product phases, aiming to predict star ratings before P0 launch and significantly reduce the time it takes to address in-market issues. The PEPM roles are designed to close the loop between quality insights and product development, ensuring speed and efficiency. Each PEPM is embedded in a specific phase but operates as part of a cohesive team with a shared operating rhythm and playbook, accountable for seamless transitions between phases. All three roles report to the VP, Product Excellence and Chief of Staff and collaborate closely with each other and the Product Excellence Functional leaders. The team's success is measured by metrics such as real-time star prediction, timely closure of quality actions, and rapid resolution of production stops and corrective actions. The PEPM team embodies the core pillars of the Product Excellence mission: championing the Voice of the Consumer, ensuring 5-star satisfaction, reducing the cost of quality by addressing issues early, and improving the speed of innovation by removing friction between insights and action.

Requirements

5–10 years of experience in program management, product management, or product excellence — ideally within consumer electronics, home appliances, or a similarly fast-paced, innovation-led product business.
Strong program management instincts: you track things to closure, you are uncomfortable when actions sit open without owners and dates, and you do not wait to be asked.
Confident cross-functional communicator — able to hold Engineering, Testing, and Supply Chain accountable, comfortable escalating when the situation demands it, and equally comfortable representing PE in senior forums.
Analytical and data-literate: you can read a star rating trend, understand what is driving it, and translate that into a clear, prioritized ask for the team around you.
Operates at SharkNinja pace — priorities shift, ambiguity is normal, and speed matters as much as rigor.

Responsibilities

Connect the future product roadmap to Product Inception (PI), Supply Chain & Retail (SC&R), Continuous Improvement (CI), QA teardowns, and testing — ensuring PE requirements are visible and tracked from the earliest program touchpoint.
Track VEGA Hack completion at P0, ensuring all early-stage quality and consumer experience actions are formally captured and closed.
Own the PE star prediction tracker — managing ACE status across the portfolio and driving actions on any program trending below 4.5 stars before it reaches the P2 gate.
Manage competitive samples and test tracking, ensuring the PE organization has the right reference data to make informed development decisions.
Represent PE in ACE Reviews, ACE End-of-Week responses, and Geo Expansion Exec forums for the Inception-to-P2 phase.
Be the voice of Product Excellence in weekly Product Reviews — tracking program health, surfacing risks, and ensuring PE requirements stay visible and actioned throughout active development.
Track EB0 and Pre-MP VEGA Hack completion, holding Engineering and Product Development accountable for on-time close-out.
Hold Testing and SC&R accountable to delivery — escalating when milestones slip and ensuring no program reaches launch with unresolved quality or certification gaps.
Act as the central PMO/TPM escalation point for the NPD phase, connecting Risk Assessments to Boston and London teams and ensuring cross-functional visibility of program health.
Represent PE in Product NPD Reviews, In-Person Reviews, and Weekly Category L1 Roundtables.
Flag in-market star dips in real time — with active focus on any SKU below 4.0 stars and proactive awareness of anything below 4.5 stars.
Own STOP Production tracking and communications, ensuring the right stakeholders are informed and corrective actions are moving at pace.
Track JIRA closures and Root Cause & Corrective Action (RCCA) completion to systemic resolution — with a target of all STOP/JIRA/RCCA closed inside 30 days.
Represent PE in Weekly PE Category Reviews (rotating category) and Geo Expansion Exec forums.