Program Manager, Prime Video Ads

Amazon • Seattle, WA

1d • Onsite

About The Position

Prime Video Ads is seeking to hire a Program Manager to own the Voice of Customer (VOC) and Voice of Advertiser (VOA) programs. Video advertising is rapidly evolving as customers shift from traditional linear TV to streaming, and Prime Video is a major player in this space with strong reach, exclusive content, and deep audience insights. As a Program Manager II, you will create and own the strategy for both VOC & VOA for Prime Video Advertising, delivering full-circle insights across the Prime Video advertising ecosystem by connecting viewer experience data with advertiser feedback to inform product decisions that better serve both customers and advertising partners. You will review feedback across various channels from both viewers and advertisers, identify top themes, and develop mechanisms to report and action insights that govern key inputs into our team's strategic planning and roadmap of initiatives changing how advertisers engage with consumers via streaming media worldwide. Partnering with Customer Service, Advertiser Support, Legal, and product teams, your work will be fast-paced, challenging, and varied as you experiment with new possibilities, take risks, and collaborate with remarkable people.

Requirements

• 2+ years of program or project management experience
• 3+ years of Computerized Maintenance Management System program experience
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Nice To Haves

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience using Microsoft Projects software
• Experience with material handling systems (MHS) installation, operation and maintenance
• Experience working in an analytical environment with cross-functional teams

Responsibilities

• Own and oversee PV Ads VOC and VOA programs to inform product, engineering, and go-to-market priorities
• Partner across global customer service, advertiser support, product, and engineering teams to align on objectives
• Communicate insights and program updates to stakeholders at all levels, including senior leadership
• Leverage AI and automation to scale insights through automated reporting, predictive analytics, and self-service dashboards
• Operate autonomously with high judgment on decisions impacting customer and advertiser experience
• Drive program adoption and measure business impact through clear ROI metrics

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level