Program Manager - Pre Sales

Global Relay•New York, NY

About The Position

The Program Manager – Pre-Sales Portfolio is responsible for overseeing and optimizing the full portfolio of pre-sales engagements across the organization. This role ensures alignment between Sales, Pre-Sales, Product, and Engineering by driving structured program governance, resource planning, performance measurement, and cross-functional execution. This individual combines strategic thinking with operational excellence to ensure the right technical resources are deployed to the highest-value opportunities while improving process efficiency, forecasting accuracy, and overall win rates within a high-growth SaaS environment.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
8+ years of experience in program management, technical sales, solutions engineering, or related roles within SaaS or cloud-based environments.
Proven experience managing cross-functional programs with revenue impact.
Strong understanding of SaaS sales cycles, enterprise account strategy, and customer success principles.
Experience with Salesforce or other CRM systems.
Familiarity with cloud technologies, data platforms, analytics, or AI/ML.
Strong executive communication and stakeholder management skills.

Responsibilities

Own and manage the portfolio of pre-sales programs and engagements, ensuring alignment with revenue strategy and company priorities.
Develop and implement governance frameworks to improve visibility, forecasting accuracy, and resource allocation.
Prioritize opportunities based on business impact, deal complexity, customer need, and strategic value.
Establish program standards for solution design, demos, proof-of-concepts, and technical validation.
Monitor portfolio health, identify risks, and drive mitigation plans proactively.
Partner with Pre-Sales leadership to allocate technical resources based on expertise, bandwidth, and strategic fit.
Build and maintain forward-looking capacity models to forecast demand and support hiring plans.
Optimize utilization while maintaining quality and customer experience standards.
Identify skill gaps and recommend development or hiring strategies to support business growth.
Drive continuous improvement across the Pre-Sales lifecycle to reduce cycle times and improve conversion rates.
Define and monitor KPIs such as: Win rates, Engagement velocity, Resource utilization, Sales cycle impact, Customer satisfaction metrics.
Develop reporting dashboards and executive-ready updates to provide leadership visibility.
Standardize best practices to create scalable, repeatable engagement processes.
Partner closely with Sales Leadership to align technical strategy with account planning and revenue goals.
Collaborate with Product Management to translate customer feedback and market intelligence into actionable insights.
Work with Engineering to track technical dependencies and ensure demo environments evolve alongside product releases.
Establish structured communication mechanisms between Product, Engineering, and Pre-Sales teams.
Support complex or enterprise-level opportunities by coordinating technical strategy and engagement approach.
Ensure executive visibility on high-impact programs.
Identify trends across engagements to inform go-to-market improvements.