About The Position
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Work Arrangement: This is a fully remote position with flexibility to be based anywhere in Ontario.
Requirements
- Post-secondary education, undergraduate in business or healthcare.
- Minimum of 5+ years of experience in program or case management.
- Minimum of 5+ years of experience in the healthcare industry.
- Proven leadership and ability to motivate, influence and coach others.
- Effective negotiation skills.
- Ability to communicate effectively (both oral and written) with internal and external customers and stakeholders.
- Excellent interpersonal skills.
Nice To Haves
- Experience within the Specialty drug space is strongly preferred.
- Bilingualism (English/French) would be considered an asset.
Responsibilities
- Help identify opportunities for improving operational effectiveness with an emphasis on total customer service and cost control.
- Ensure client satisfaction in overall delivery of program requirements by working cross collaboratively with ancillary business units.
- Subject matter expert on business processes, workflow, productivity, quality and program structure.
- Ensure high level of customer responsiveness with proactivity in addressing and solving issues.
- Participates in strategic customer meetings and other business review meetings to ensure understanding of customers’ short- and long-term strategies.
- Continuous monitoring of the KPIs/SLAs and AR to ensure that program service levels are maintained.
- Develop customer management objectives and represent customer needs in collaboration with internal stakeholders.
- Prepare monthly revenue forms, customer billings and financial management reports.
- Prepare and maintain electronic program binders and ensure that program documentation is up to date.
- Identify business development or expanded service opportunities within existing client base, and works with the Business Development staff to develop proposals; participate in presentations, sales and marketing efforts, trade shows and other networking activities as required.
- Ensure all training, both corporate and program/project specific, are up to date and comply with QMS requirements.
- Assist the Quality Management team with audit activities as needed.
- Participate in implementation and support of quality initiatives as it relates to the program.
- Other duties as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
