Program Manager, Operations

Netflix•Los Angeles, CA

3d•$290,000 - $460,000

About The Position

Netflix's Content & Business Products (CBP) department builds and buys technology that helps create, plan, produce, promote, and distribute the content our subscribers enjoy on the Netflix streaming service. We partner with cross-functional teams to develop cutting-edge solutions that are revolutionizing the entertainment industry. The Product Directors & Managers in CBP need to (1) plan, prioritize, and execute across multiple product domains; (2) align with multiple sets of business stakeholders; and (3) connect their work to the broader product organization. To support these three altitudes of work, the CBP Operations team provides tactical support to relieve operational overhead. CBP Programs & Ops strives for consistency via comprehensive support to our product domain leaders and product managers. Our mission is to enhance operational efficiency by centralizing and managing essential resources, fostering effective communication, and exploring innovative technology solutions. To achieve our mission we develop operating models tailored to the product domains we support, helping to provide them with tools and insights needed for our dynamic environment – this foundational work helps us build towards a cohesive operating model for the CBP department. Each Program Manager of Operations is responsible for establishing a structured framework and applying operational rigor to each product domain/subdomain they’re assigned to. As a highly organized and execution-driven contributor, you will partner with cross-functional leaders (from Product, Design, Engineering/TPMs, Data Science & Engineering, etc.) to implement & improve annual planning, quarterly planning, OKR & project tracking, communication, and collaboration. When needed you will serve as an end-to-end Program Manager for high-priority initiatives that require dedicated support. This job description outlines the initial focus areas for the role, but given the dynamic nature of Netflix and our work, the full scope of the role may evolve as needs from CBP leadership change. As operating models become more established in domains/subdomains, CBP Operations maintains structures that work well within each domain and takes on tactical support for large strategic initiatives.

Requirements

4+ years of applicable program management experience in a Product organization.
Proven track record of improving operating models that stretch across multiple business functions.
Communication skills to clearly articulate and evangelize concepts across a wide organization.
Comfort using a variety of project management and product development tools.
Experience in stakeholder relationship management.
Strong sense of responsibility and pride in ownership of driving successful operational practices.
Flexibility to thrive in a dynamic environment with a high degree of autonomy.
Tech forward mindset, with curiosity and willingness to experiment with new AI-powered tools and workflows.
Liaison and great communicator skills to increase visibility and serve as a 'source of truth' for information.
Passion for improving operations.

Responsibilities

Establish a structured framework and apply operational rigor to each product domain/subdomain.
Partner with cross-functional leaders (Product, Design, Engineering/TPMs, Data Science & Engineering, etc.) to implement & improve annual planning, quarterly planning, OKR & project tracking, communication, and collaboration.
Serve as an end-to-end Program Manager for high-priority initiatives that require dedicated support.
Aid Product Directors & Managers with tactical programming related to department & domain-level work.
Help organize & support annual planning (e.g. create and/or maintain processes, socialize templates, ensure target deadlines are being met).
Aid with programming for on/offsites.
Provide tactical support to track objectives (business goals) inclusive of initiatives and projects.
Manage the tracking of OKRs (Priorities), helping teams drive progress by ensuring objectives are top of mind; this information will be used for consistent QBR reporting and leadership check-ins.
Centralize information and increase visibility for product teams and stakeholders.
Maintain documentation and systems used by the product team(s); focus on the global aspects of annual planning, ensuring OKRs ladder up to that process, then follow by assisting with quarterly planning.
Socialize CBP work via newsletters, media & appropriate forums.
Use AI tools to improve workflows and efficiency. Support change management by helping teams adopt and effectively use these new tools.
Work closely with counterpart teams such as CBP Engineering Technical Program Management and CBP administrative assistants by sharing important information, co-authoring documentation, co-programming events, and building & maintaining systems for visibility and tracking purposes.