Program Operations Manager

USA Donaldson Company • Bloomington, MN

23h • Hybrid

About The Position

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. We are seeking a dynamic and results-driven Program Operations Manager to manage the operational integrity, accuracy, and execution of customer programs supporting distributor and national account sales. This role performs intermediate professional account and operations functions, ensuring reliable program setup, rebate execution, incentive payments, and data integrity so commercial teams can operate with confidence. The POM partners cross‑functionally with Sales, Finance, Rebates, and IT to support scalable, audit‑ready commercial operations while contributing to continuous improvement of systems, processes, and controls. Qualified candidates must be able to work a hybrid schedule at our Bloomington, MN office.

Requirements

• 3+ years in sales/account operations, program administration, or related roles
• Experience supporting customer programs or account operations in a commercial environment

Nice To Haves

• Completed Bachelor's degree from an accredited institution
• Experience with CRM, pricing, rebate, or ERP systems
• Strong analytical, organizational, and problem-solving skills
• Experience partnering cross-functionally with commercial and finance teams

Responsibilities

• Administer customer programs, including rebates, incentives, and growth programs
• Support new program implementations through setup, validation, and communication
• Maintain accurate pricing, program configurations, and documentation
• Manage rebate processing, incentive payments, and payment accuracy
• Resolve rebate no‑loads and submission errors, including missing, incomplete, or incorrect data
• Partner with Finance and Rebates teams to ensure timely and accurate payouts
• Maintain high standards of CRM and program data hygiene
• Support reporting accuracy and operational transparency for assigned accounts
• Manage operational aspects of assigned national or distributor accounts as part of larger account teams
• Identify recurring operational issues and recommend process improvements
• Support development of scalable, consistent program execution practices
• Ensure operational compliance and audit readiness across assigned programs

Benefits

• health benefits
• retirement plan (401k)
• paid time away
• paid leaves (including paid parental leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level