Program Manager of Patient Safety for the Medical Group

ChristianaCare•Wilmington, DE

8d•$94,578 - $151,362

About The Position

The Program Manager of Patient Safety provides leadership and oversight for ambulatory patient safety, quality, and regulatory compliance across ChristianaCare Medical Group office practices and in collaboration with community partners. The role monitors compliance with Joint Commission accreditation standards and organizational patient safety requirements, identifies improvement opportunities, and supports consistent implementation of best practices across ambulatory settings. The position leads the development, implementation, and evaluation of patient safety and regulatory improvement initiatives. It identifies risks and opportunities, develops action plans, coordinates with clinical and operational leaders, monitors progress and outcomes, and facilitates sustainable improvements. Working with interdisciplinary teams and community partners, the Program Manager promotes a culture of safety, accountability, continuous improvement, regulatory readiness, and high-quality, patient-centered care. The role provides subject matter expertise in patient safety, accreditation, regulatory compliance, and performance improvement. It reviews safety and performance data, identifies trends, develops data-driven recommendations, and communicates results to leadership. The position supports ambulatory safety, clinical effectiveness, event reporting, and regulatory activities, including safety metrics, root-cause analyses, risk-reduction strategies, and performance improvement initiatives. The Program Manager supports regulatory and accreditation readiness through practice rounds, tracer activities, compliance assessments, and participation in Joint Commission, CMS, and other regulatory surveys. The role assists with corrective action plans, maintains policies and processes that support compliance, and provides education on accreditation standards, regulatory requirements, patient safety, and performance improvement methodologies. The position covers New Castle County and Chester and Delaware Counties in Pennsylvania. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; flexibility and travel to assigned locations are required, with travel expenses reimbursed according to organizational guidelines.

Requirements

Graduate of an accredited school of nursing with a Bachelor of Science in Nursing (BSN).
Current Registered Nurse (RN) licensure in Delaware, or eligibility for Delaware licensure through the Nurse Licensure Compact (NLC).
Three to five years of clinical nursing experience in ambulatory practice, medical-surgical, emergency department, or critical care.
Demonstrated leadership, organizational, and project management skills.
Knowledge of healthcare delivery, clinical care, performance improvement, accreditation standards, healthcare financing, population health, and information systems.
Strong analytical and problem-solving abilities, sound judgment, tact, and diplomacy.
Excellent verbal and written communication skills and the ability to collaborate, negotiate, resolve conflicts, delegate, prioritize, and coordinate multiple projects and competing responsibilities.
Ability to adapt, work independently, build strong relationships, and maintain productivity in a dynamic healthcare environment.
Commitment to continuous learning and professional development, with the ability to learn, apply, and communicate new skills and processes.
Flexibility and willingness to travel to assigned locations.

Nice To Haves

Master of Science in Nursing (MSN).
Certified Professional in Healthcare Quality (CPHQ) certification.
Demonstrated experience in accreditation and patient safety.
Previous experience in performance improvement and quality initiatives.
Strong understanding of regulatory standards and compliance requirements.
Experience reviewing and analyzing reports to identify trends, assess improvement opportunities, and develop data-driven recommendations.

Responsibilities

Provide leadership and subject matter expertise in patient safety, accreditation, regulatory compliance, and performance improvement across ChristianaCare Medical Group ambulatory practices.
Monitor safety and performance data, identify trends and opportunities for improvement, develop recommendations, and facilitate action plans to improve patient and caregiver safety and clinical outcomes.
Participate in ambulatory safety, clinical effectiveness, event reporting, and regulatory activities.
Develop and monitor safety metrics, facilitate root-cause analyses, maintain risk-reduction strategies, and support performance improvement initiatives.
Communicate safety and performance results and recommendations to leadership.
Support regulatory and accreditation readiness through practice rounds, tracer activities, compliance assessments, and participation in Joint Commission, CMS, and other regulatory surveys.
Assist with corrective action plans and develop and maintain policies and processes that support compliance.
Provide education regarding accreditation standards, regulatory requirements, patient safety, and performance improvement methodologies.
Maintain current knowledge of applicable regulatory and accreditation standards and promote a culture of safety, accountability, continuous improvement, and high-quality patient care.
Travel to assigned locations across New Castle County and Chester and Delaware Counties in Pennsylvania.

Benefits

Medical, dental, vision, and life insurance coverage.
Two retirement planning options, including a 403(b) with employer contributions.
Generous paid time off with annual rollover and opportunities to cash out eligible time.
12 weeks of paid parental leave.
Tuition assistance for professional and career development.
Care.com membership and backup care services through Care@Work.
Retirement planning resources and financial coaching.
Fitness and wellness reimbursement.
Discounts on hotels, rental cars, theme parks, entertainment, sporting events, movie tickets, insurance, and other offerings.
Employee assistance program.